Michael Mimay
Pasay, Metro Manila
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Everlounge
05.2024 - 03.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Identified and resolved discrepancies and errors in customer accounts.
- We need to resolved client concern about their issues of their gaming account, deposit , withdrawal , games etc. we need to address it until we resolve it .
- What we do is we resolve the client's concern regarding their gaming account. Using live chat, the client calls to have their complaint about deposits or withdrawals and others resolved. We gather all the client's details or have them send pictures of their concern in order to solve it.
Team Leader
Customer Service Representative / Indian Platform
05.2024 - 01.2026
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- I always monitoring the chat's of my member to the client what they replied , and always make sure that the clients concern resolved it.
- Guiding a member's to the client's concern.
- Pay attention to all client's call through chats about their concern to resolved it.
Payment Officer
Chinese Platform / Withdrawal
08.2023 - 01.2024
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Promoter Online Casino
Makati D Company
02.2023 - 07.2023
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Education
Bachelor of Science - BSIT - Computer And Electronics Technology
Camarines Norte State College
Jose Panganiban, Province Of Camarines Norte, Philippines 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Computer proficiency
Live chat support
Team development
Conflict resolution
Reading comprehension
Order processing
Timeline
Customer Service Representative
Everlounge
05.2024 - 03.2026
Team Leader
Customer Service Representative / Indian Platform
05.2024 - 01.2026
Payment Officer
Chinese Platform / Withdrawal
08.2023 - 01.2024
Promoter Online Casino
Makati D Company
02.2023 - 07.2023
Bachelor of Science - BSIT - Computer And Electronics Technology
Camarines Norte State College
05.2001 -