Michael Mercado
CSFP
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Area Manager
All Home Corp
11.2015 - Current
- Staff Management: Responsible for creating a positive work environment, motivating employees, and addressing any personnel issues that may arise.
- Customer Service: Must develop and maintain high service standards, handle customer complaints or issues, and ensure customer satisfaction.
- Sales and Revenue Generation: Monitor sales performance, analyze data, identify trends, and implement strategies to drive sales growth. This includes effective merchandising, promotional activities, and pricing strategies.
- Inventory Management: Oversee stock replenishment, implement inventory control procedures, and conduct regular stock audits.
- Financial Management: Manages and analyze financial reports, identify areas for improvement, and make decisions to optimize profitability.
- Compliance and Safety: Maintain safety standards, conduct regular safety inspections, and train employees on safety procedures.
- Marketing and Promotions: Participate in local community events, implement advertising campaigns, and monitor their effectiveness with collaboration to Marketing Reporting and Analysis: Analyze data, identify trends, and provide insights to COO and CEO.
Retail Area Manager
Bestank Manufacturing Corp
11.2013 - 11.2015
- Company Overview: Industry: Retail / Merchandise, Specialization: Sales - Retail/General, Role: Management, Position Level: Assistant Manager / Manager
- Industry: Retail / Merchandise, Specialization: Sales - Retail/General, Role: Management, Position Level: Assistant Manager / Manager
Merchandising Head
Columbia International Food Products
07.2012 - 11.2013
- Company Overview: Industry: Retail / Merchandise, Specialization: Sales - Retail/General, Role: Management, Position Level: Assistant Manager / Manager
- Industry: Retail / Merchandise, Specialization: Sales - Retail/General, Role: Management, Position Level: Assistant Manager / Manager
Store Manager
Ace Hardware
01.2009 - 04.2012
- Company Overview: Industry: Retail / Merchandise, Specialization: Sales - Retail/General, Role: Management, Position Level: Assistant Manager / Manager
- Industry: Retail / Merchandise, Specialization: Sales - Retail/General, Role: Management, Position Level: Assistant Manager / Manager
Restaurant Manager
SuperBowl of China
11.2007 - 01.2009
- Company Overview: Industry: Food & Beverage / Catering / Restaurant, Specialization: Food/Beverage/Restaurant Service, Role: Management, Position Level: Assistant Manager / Manager
- Industry: Food & Beverage / Catering / Restaurant, Specialization: Food/Beverage/Restaurant Service, Role: Management, Position Level: Assistant Manager / Manager
Education
Bachelor's/College Degree - Finance/Accountancy/Banking
Polytechnic University of the Philippines (PUP)
01.2002
Skills
- Advanced Sales Skills
- Operations management
- Staff management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Operations
- Staff training
- Cross-functional collaboration
- Staff training and development
- Controlling costs
- Process improvement
- Customer relationship management
- Staff development
Languages
Filipino
English
Preferred Work Location
Anywhere in Philippines, National Capital Reg
Personal Information
- Age: 41
- Gender: Male
- Nationality: Philippines
Timeline
Area Manager
All Home Corp
11.2015 - Current
Retail Area Manager
Bestank Manufacturing Corp
11.2013 - 11.2015
Merchandising Head
Columbia International Food Products
07.2012 - 11.2013
Store Manager
Ace Hardware
01.2009 - 04.2012
Restaurant Manager
SuperBowl of China
11.2007 - 01.2009
Bachelor's/College Degree - Finance/Accountancy/Banking
Polytechnic University of the Philippines (PUP)
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