Michael Locsin
Calamba, Province Of Laguna
Summary
Results-driven Branch Manager with expertise in branch operations management, customer service, and team supervision. Proven track record of enhancing operational efficiency and driving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Branch Manager
Primewater Infratructure Inc.
Trece Martires City, Province Of Cavite, Philippines
08.2023 - Current
- Directed branch operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented strategic business plans to enhance operational efficiency and customer satisfaction.
- Mentored staff, fostering professional growth and improving team performance through training programs.
- Analyzed financial reports to identify trends, guiding decision-making for resource allocation and budget management.
- Oversaw inventory management processes, optimizing stock levels to reduce costs and improve service delivery.
- Led cross-functional teams in project execution, ensuring alignment with organizational goals and objectives.
- Spearheaded initiatives to streamline workflows, resulting in improved productivity and reduced turnaround times.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Business Unit Head
Planet Cable Inc.
Cavite Area
02.2013 - 08.2023
- Led strategic planning initiatives to align business objectives with market trends.
- Oversaw operational efficiency improvements, enhancing productivity across multiple departments.
- Implemented data-driven decision-making processes to optimize resource allocation and performance metrics.
- Mentored and developed management teams, fostering a culture of continuous improvement and accountability.
- Managed budget forecasting and financial analysis to ensure alignment with organizational goals.
- Spearheaded change management efforts within the organization to effectively adapt to evolving industry trends or internal challenges.
- Coordinated product launches successfully, meeting targeted timelines and sales goals.
- Mentored team members for professional growth, fostering a positive work environment that encouraged collaboration and innovation.
- Oversaw budget development and management, ensuring optimal allocation of resources for maximum ROI.
- Increased overall performance by developing and implementing strategic business plans.
- Drove continuous improvement within the organization by identifying opportunities for process optimization or technological enhancements consistently.
- Implemented innovative process improvements that enhanced productivity and reduced overhead costs.
- Negotiated advantageous contracts with vendors, suppliers, and partners to support business growth while maintaining cost control measures.
- Developed strong relationships with clients, resulting in long-term partnerships and increased revenue.
- Leveraged data-driven insights to make informed decisions about resource allocation and strategic priorities for the business unit.
- Streamlined operations for efficiency and cost reduction, leading to increased profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Area Head
Globalland Property Management Inc.
Las Pinas, Cavite
06.2011 - 02.2013
- Led operational strategy for regional property performance and tenant satisfaction initiatives.
- Developed and implemented training programs to enhance team productivity and service quality.
- Streamlined communication processes between departments to improve workflow efficiency.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Collaborated with executive leadership to formulate long-term business objectives and goals.
- Streamlined internal communication channels, facilitating improved information sharing among employees.
- Revamped outdated operational procedures which positively impacted overall workflow efficiency within the area.
- Analyzed key performance indicators to identify trends and areas for improvement within the department.
- Managed budgets for various projects, ensuring timely completion within allocated resources.
- Planned and implemented growth strategies.
- Implemented cost-saving measures by identifying inefficiencies within the department and proposing solutions.
- Presented reports on area achievements to senior management, highlighting successes and areas for improvement.
- Kept business operations smooth and efficient by closely monitoring operations and revamping workflows.
- Mentored junior staff members, providing guidance on best practices and industry standards.
- Led a team of professionals to achieve area targets, fostering a collaborative work environment.
- Enhanced employee engagement through regular performance reviews, feedback sessions, and professional development opportunities.
- Boosted employee morale by recognizing outstanding contributions from team members during monthly meetings.
Property Manager
Globalland Property Management Inc.
Cavite And Batangas Area
09.2007 - 05.2011
- Managed tenant relations, addressing concerns and ensuring satisfaction to foster positive community environment.
- Oversaw property maintenance operations, coordinating with vendors for timely repairs and upkeep.
- Conducted regular property inspections, identifying issues and implementing preventative measures to enhance property value.
- Developed and maintained accurate financial records, including budgets, expenses, and rent collections for multiple properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Education
Building Management Technology
University of Makati
Makati City, Metro Manila, Philippines04-2007
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Team supervision
- Attention to detail
- Relationship building and management
- Client relationship management
- Verbal/written communication
- Staff management
- Operations management
- Decision-making
- Team player
- Staff supervision
- Business development
- Goals and performance
- Work prioritization
- Client acquisition
- Friendly
- Community relations
- Operational reports
- Key performance indicators
- Shift scheduling
- Regulatory compliance
- Employee monitoring
- Dependable
Timeline
Branch Manager
Primewater Infratructure Inc.
08.2023 - Current
Business Unit Head
Planet Cable Inc.
02.2013 - 08.2023
Area Head
Globalland Property Management Inc.
06.2011 - 02.2013
Property Manager
Globalland Property Management Inc.
09.2007 - 05.2011
Building Management Technology
University of Makati