Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Michael John Lee

Michael John Lee

Puerto princesa city

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.

Overview

10
10
years of professional experience

Work History

Customer Care Specialist

HELLOCONNECT INC.
08.2023 - 12.2024
  • Provided customers with detailed information on company products, services and materials.
  • Verified accuracy of customer account information and updated when necessary.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Technical support

SYKES
02.2022 - 11.2022
  • Help customer to troubleshoot, setup, answer question about the product
  • Increased customer satisfaction by providing efficient technical support and solutions.
  • Provided on-site and remote technical support to users.

Front desk associate

Circoon business man inn
01.2018 - 07.2018
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Pharmacist Assistant

Pharmacia Comprendio
02.2017 - 12.2017
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.

Stock clerk

B by Bench Robinson Place Palawan
11.2015 - 09.2016
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked designated items on shelves, end caps and displays.

Stock clerk

G by guess
05.2015 - 11.2015
  • Stocked designated items on shelves, end caps and displays.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Education

Bachelor of science - information technology

Palawan state University

Bataraza national highschool

Bataraza central school

Skills

  • Problem solving
  • Time management
  • Computer literacy
  • Team work
  • Decision making
  • Active listening
  • Costumer service
  • English communications
  • Quality assurance
  • [Product or service] support
  • Customer service excellence

Personal Information

  • Age: 29
  • Height: 5'11
  • Weight: 56 KG
  • Date of Birth: 04/22/95
  • Gender: Male
  • Marital Status: Single

Timeline

Customer Care Specialist

HELLOCONNECT INC.
08.2023 - 12.2024

Technical support

SYKES
02.2022 - 11.2022

Front desk associate

Circoon business man inn
01.2018 - 07.2018

Pharmacist Assistant

Pharmacia Comprendio
02.2017 - 12.2017

Stock clerk

B by Bench Robinson Place Palawan
11.2015 - 09.2016

Stock clerk

G by guess
05.2015 - 11.2015

Bataraza national highschool

Bataraza central school

Bachelor of science - information technology

Palawan state University
Michael John Lee