Michael John Lee
Puerto princesa city
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
10
10
years of professional experience
Work History
Customer Care Specialist
HELLOCONNECT INC.
08.2023 - 12.2024
- Provided customers with detailed information on company products, services and materials.
- Verified accuracy of customer account information and updated when necessary.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical support
SYKES
02.2022 - 11.2022
- Help customer to troubleshoot, setup, answer question about the product
- Increased customer satisfaction by providing efficient technical support and solutions.
- Provided on-site and remote technical support to users.
Front desk associate
Circoon business man inn
01.2018 - 07.2018
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Pharmacist Assistant
Pharmacia Comprendio
02.2017 - 12.2017
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Stock clerk
B by Bench Robinson Place Palawan
11.2015 - 09.2016
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked designated items on shelves, end caps and displays.
Stock clerk
G by guess
05.2015 - 11.2015
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
Bachelor of science - information technology
Palawan state University
Bataraza national highschool
Bataraza central school
Skills
- Problem solving
- Time management
- Computer literacy
- Team work
- Decision making
- Active listening
- Costumer service
- English communications
- Quality assurance
- [Product or service] support
- Customer service excellence
Personal Information
- Age: 29
- Height: 5'11
- Weight: 56 KG
- Date of Birth: 04/22/95
- Gender: Male
- Marital Status: Single
Timeline
Customer Care Specialist
HELLOCONNECT INC.
08.2023 - 12.2024
Technical support
SYKES
02.2022 - 11.2022
Front desk associate
Circoon business man inn
01.2018 - 07.2018
Pharmacist Assistant
Pharmacia Comprendio
02.2017 - 12.2017
Stock clerk
B by Bench Robinson Place Palawan
11.2015 - 09.2016
Stock clerk
G by guess
05.2015 - 11.2015
Bataraza national highschool
Bataraza central school
Bachelor of science - information technology
Palawan state University
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