MICHAEL JECONG
2459 I-S Mabolo Cebu City
Summary
With extensive experience in customer service, sales, and operations management, I have consistently excelled in roles across diverse industries. As a Customer Service Representative I addressed technical and billing concerns, improved customer relations, and achieved sales targets. In sales and retail operations, I successfully managed regional accounts, driving sales growth, training teams, and meeting monthly quotas. My career demonstrates a strong commitment to achieving organizational goals while delivering exceptional service.
Overview
19
19
years of professional experience
Work History
Sales Consultant
Flippage Solutions Inc
04.2019 - 12.2024
Contact potential authors about publishing opportunities.
Persuaded authors to publish their manuscripts.
Engaged with potential clients recorded for more than half a decade.
Responsible in reviving the relationship of the company to previous authors
Successfully reached production benchmarks.
Customer Service Representative
Teletech (Telstra)
01.2015 - 03.2017
Maintained high business standards, developing excellent customer relations.
Resolved billing and technical issues.
Ensured adherence to Australia's telecom policy standards.
Retail Operation Officer
Seaoil Philippine Inc.
03.2012 - 09.2013
Responsible for day to day Station Operations and Sales
Attain Monthly goal
Train and Coach Crew on Company Standards
Visayas Area (23 Stations)
Territory Manager
Pepsi Cola Products Phil. Inc
05.2006 - 11.2008
Enhanced team's achievement of monthly sales quotas.
Trained sales team on company standards.
Handle creation and management of new financial accounts.
Defined fundamental workplace ethics.
Education
Computer Programing - Basic Programming
STI
Cebu City2000
Bachelor In Architecture -
Cebu Institute of Technology
Cebu City03.1997
Skills
Consumer Goods Sales Expertise
Corporate Account Management
Retail & B2B Sales Knowledge
High-Volume Sales Management
Timeline
Sales Consultant
Flippage Solutions Inc
04.2019 - 12.2024
Customer Service Representative
Teletech (Telstra)
01.2015 - 03.2017
Retail Operation Officer
Seaoil Philippine Inc.
03.2012 - 09.2013
Territory Manager
Pepsi Cola Products Phil. Inc
05.2006 - 11.2008
Computer Programing - Basic Programming
STI
Bachelor In Architecture -
Cebu Institute of Technology
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