MICHAEL JAY
Customer Service Champion/ Data Analyst
Minglanillia
Summary
Customer Service Representative/ Data Analyst bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Reporting Analyst
24-7 Intouch
CEBU CITY
04.2021 - 12.2022
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Prepared documentation for business analysts and updated client data.
- Processed daily time review for the program.
- Improved existing reporting by researching data sources, compiling data and designing output.
Complaints Manager, Sales Representative
Telstra International Philippines
CEBU CITY
09.2019 - 01.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Customer Service, Subject Matter Expert
Teletech
CEBU CITY
04.2016 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Designed and prepared technical reports, studies and related documentation.
- Provided primary customer support to internal and external customers.
- Supported enterprise and business goals by introducing new product and service offerings.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Customer Service Representative, Technical Support
Qualfon Phillipines Inc
CEBU CITY
01.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided primary customer support to internal and external customers.
Education
No Degree - Computer Engineering
Cebu Institute of Technology University
Natalio B. Bacalso Ave, Cebu City, 6000 Cebu 05.2001 -
Skills
Concise time management
Creative problem solving
Continuous Improvement
Data analysis
Database Management
Report preparation
Complaint resolution
Order fulfillment
Stock management
Strategic sales knowledge
CRM
Technical Support
Timeline
Reporting Analyst
24-7 Intouch
04.2021 - 12.2022
Complaints Manager, Sales Representative
Telstra International Philippines
09.2019 - 01.2021
Customer Service, Subject Matter Expert
Teletech
04.2016 - 09.2019
Customer Service Representative, Technical Support
Qualfon Phillipines Inc
01.2015 - 01.2016
No Degree - Computer Engineering
Cebu Institute of Technology University
05.2001 -