MICHAEL JAY
Customer Service Champion/ Data Analyst
Minglanillia
Summary
Customer Service Representative/ Data Analyst bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Reporting Analyst
24-7 Intouch
CEBU CITY
04.2021 - 12.2022
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Prepared documentation for business analysts and updated client data.
- Processed daily time review for the program.
- Improved existing reporting by researching data sources, compiling data and designing output.
Complaints Manager, Sales Representative
Telstra International Philippines
CEBU CITY
09.2019 - 01.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Customer Service, Subject Matter Expert
Teletech
CEBU CITY
04.2016 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Designed and prepared technical reports, studies and related documentation.
- Provided primary customer support to internal and external customers.
- Supported enterprise and business goals by introducing new product and service offerings.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Customer Service Representative, Technical Support
Qualfon Phillipines Inc
CEBU CITY
01.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided primary customer support to internal and external customers.
Education
No Degree - Computer Engineering
Cebu Institute of Technology University
Natalio B. Bacalso Ave, Cebu City, 6000 Cebu 05.2001 -
Skills
Concise time management
Timeline
Reporting Analyst
24-7 Intouch
04.2021 - 12.2022
Complaints Manager, Sales Representative
Telstra International Philippines
09.2019 - 01.2021
Customer Service, Subject Matter Expert
Teletech
04.2016 - 09.2019
Customer Service Representative, Technical Support
Qualfon Phillipines Inc
01.2015 - 01.2016
No Degree - Computer Engineering
Cebu Institute of Technology University
05.2001 -
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