Michael Japp
Warehouse Operational Manager
Jakarta
Summary
Michael is a hardworking, adaptable, and self-motivated professional who enjoys learning new things, solving problems, and taking on new challenges. He always seeks new opportunities to expand his knowledge, develop new skills, and grow through new experiences and working environments. He is fluent in both English and Mandarin Chinese, and a native speaker of Bahasa Indonesia. Being able to communicate across different languages and cultures has helped him adapt to different environments and connect effectively with people from diverse backgrounds.
Overview
3
3
Languages
8
8
years of professional experience
Work History
WAREHOUSE OPERATIONAL MANAGER (仓库运营主管)
STA Investment Group
08.2023 - Current
- Supervise daily warehouse operations and staff management to ensure smooth and efficient workflow
- Manage inventory allocation and inbound/outbound stock movements
- Conduct inventory inspections and maintain accurate stock data in the warehouse management system
- Compile and analyze warehouse data, prepare monthly reports and operational updates, and participate in leadership meetings
- Inspect newly received stock and ensure proper handover to the designated team for quality control (QC) and system registration
CUSTOMER SUPPORT TEAM LEAD (客服组长)
Orient Group
04.2022 - 04.2023
- Led a designated team, overseeing daily workflows and ensuring tasks were completed smoothly and effectively
- Monitored each team member’s workflow and provided guidance to ensure consistent performance and successful task completion
- Maintained strong relationships with clients to understand their needs and ensure a high level of satisfaction with the services provided
- Facilitated open communication and discussions within the team and across departments to address client requests, resolve issues, and share updates
- Coordinated with relevant teams and departments to ensure client feedback and requests were properly communicated, followed up, and resolved
- Internet and Technology
SENIOR ACCOUNT MANAGER AND TEAM LEAD
SELLINALL PTE. LTD
06.2021 - 04.2022
- Managed key client accounts, overseeing sales performance, business growth, sales reporting, and monthly performance reviews
- Maintained strong relationships with marketplace teams to coordinate events, promotional campaigns, and promotional placements
- Led and collaborated with a team of 8 Account Managers to improve sales performance, develop growth strategies, and achieve GMV targets
- Worked closely with team members to set and align monthly sales targets, develop action plans, and maximize marketplace event opportunities
- Analyzed sales performance and market opportunities to identify strategies for improving account growth and overall team performance
- E-commerce enabler company (SaaS)
KEY ACCOUNT MANAGER AND SUPERVISOR
SELLINALL PTE. LTD
04.2019 - 05.2021
- Developed e-commerce marketing strategies across Southeast Asian markets, adapting plans to local market trends, consumer behavior, and shopping cultures
- Supervised a team of 3 members, setting monthly targets and goals across product listing optimization, sales planning, marketplace event preparation, and product advertising
- Managed client accounts by developing GMV forecasts, sales plans, and monthly performance reports
- Analyzed sales data and provided insights to identify opportunities for improving account performance and achieving sales targets
- Coordinated with clients and internal teams to execute marketing campaigns, marketplace events, and sales initiatives
- E-commerce enabler company (SaaS)
OPERATIONS ASSOCIATE
Talentwalker Interactive Entertainment Co.,Ltd
09.2018 - 03.2019
- Organize tasks and workflow for the application division, sequencing work around mobile release deadlines.
- Monitor update readiness and follow up on pending items to keep launches on schedule.
Education
Bachelor of Science - Computer Science
Bina Nusantara University
Jakarta, Indonesia01-2019
High School Diploma - undefined
BHK Senior High School
Indonesia01-2015
Skills
- Warehouse management
- Inventory control
- Order fulfillment
- Stock reconciliation
- Operational reporting
- Process improvement
- Sales management
- E-commerce
- Team leadership
- Customer relationship
- Marketing strategy
- Customer success operations
Timeline
WAREHOUSE OPERATIONAL MANAGER (仓库运营主管)
STA Investment Group
08.2023 - Current
CUSTOMER SUPPORT TEAM LEAD (客服组长)
Orient Group
04.2022 - 04.2023
SENIOR ACCOUNT MANAGER AND TEAM LEAD
SELLINALL PTE. LTD
06.2021 - 04.2022
KEY ACCOUNT MANAGER AND SUPERVISOR
SELLINALL PTE. LTD
04.2019 - 05.2021
OPERATIONS ASSOCIATE
Talentwalker Interactive Entertainment Co.,Ltd
09.2018 - 03.2019
Bachelor of Science - Computer Science
Bina Nusantara University
High School Diploma - undefined
BHK Senior High School