Michael James B. Dingding
San Antonio, San Pedro,LAGUNA
Summary
Customer service professional with extensive experience in guest assistance and inquiry resolution in fast-paced environments. Expertise in communication, problem-solving, and conflict resolution, effectively coordinating with teams to enhance service delivery. Maintains high standards of customer satisfaction while adapting to pressure and ensuring attention to detail.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Patient Experience - Red Coat Associate
The Medical City, Ortigas
Pasig City, Philippines
11.2025 - Current
- Assisted VIP patients throughout their hospital visit, ensuring a seamless, personalised, and high-quality patient experience.
- Coordinated with departments to address patient inquiries, concerns, and complaints, ensuring timely resolutions.
- Welcomed and assisted patients, families, and visitors, enhancing overall customer service experience.
- Supported senior citizens, persons with disabilities (PWDs), and patients requiring special assistance, prioritising their comfort and safety.
- Provided accurate information and directions regarding hospital services, departments, and facilities.
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum Of The Philippines University
Manila, PH09-2025
High school or equivalent -
San Lorenzo School
Laguna, PH01-2021
Skills
- Patient interaction
- Patient advocacy
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Microsoft Office
Certification
- PD 907 Civil Service Eligibility
- TESDA National Certificate III in Events Management Services, 2021-08-01
- TESDA National Certificate II in Tourism Promotion Services, 2021-08-01
- Filipino Brand Of Service Excellence Certificate, 2021-08-01
- Front Office Professional Certificate, 2021-08-01
- Front Office Standards Certificate, 2021-08-01
- Front Office Proficient Certificate, 2021-08-01
- Front Office Essentials Certificate, 2021-08-01
- Managing Diversity in a Multicultural Workplace Certificate, 2021-08-01
- Hospitality Professional Certificate, 2021-08-01
Timeline
Patient Experience - Red Coat Associate
The Medical City, Ortigas
11.2025 - Current
Bachelor of Science - International Travel and Tourism Management
Lyceum Of The Philippines University
High school or equivalent -
San Lorenzo School