Michael Guinto
Makati City, Metro Manila
Summary
A highly organized and proactive professional with a proven track record and extensive experience in delivering exceptional customer service, administrative support, executive partnership, and championing sales. Experienced in utilizing various digital tools and platforms. Dedicated to providing reliable assistance to clients, stakeholders or employers, allowing them to focus on their core responsibilities while handling their administrative, analytics, management, and ad hoc tasks seamlessly. One who firmly believes that learning must not cease.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Fraud Specialist
JP Morgan Chase & Co.
2 2023 - 6 2024
- Initiated probing and filing of claims by capturing all pertinent information about their disputes
- Detected and prevented fraud activities on customers bank accounts then applied account maintenance and management for affected and at-risk accounts
- Collaborated with other LOBs, bankers (VPs, managers)
Senior Travel Consultant
dnata Travel
02.2021 - 02.2023
- Organized end-to-end travel arrangements and meet & greet services.
- Prospected for new clients through current leads and improved lead generation using CRM tools. e.g. Salesforce, Hubspot
- Promoted and upsold services on both B2C & B2B clients through inbound and outbound calling
- Consistently topped inside sales chart by prioritizing upselling of premium services
- Managed hundreds of email inquiries and requests
- Coordinated with Airport Operations mainly in DXB and across the globe
Sales Agent
Sun Life Financial
10.2021 - 01.2023
- Provided personalized advice on life insurance, investments, retirement planning, and financial strategies
- Managed, monitored, and adjusted client investment portfolios based on performance and market conditions
- Utilized market research and customer data to generate leads and conducted cold calling and inside sales
- Executed marketing campaigns using various channels such as social media, email marketing, content marketing, and analytics, to promote the business page
Acquisitions Staff in Legal Affairs
Hausland Development Corporation
08.2020 - 12.2020
- Processed legal documents such as land titles, permits, taxes etc.
- Liaised with internal operations and government agencies
Supplies & Fixed Assets Management Staff
Hausland Development Corporation
10.2019 - 07.2020
- Over all in-charge of releasing of office supplies & fixed assets for the whole company; Coordinated with suppliers; Processed invoice and voucher; Monitored and encoded released items; Conducted inventory of all issued supplies (non-consumable) & fixed assets
AT&T Accounts Associate
VXI Global Solutions LLC
05.2019 - 08.2019
- Handled inquiries and resolved issues in billing and account; Managed technical support & sales, product and service Information; Provided assistance across channels
Education
Bachelor of Science in Development Communication -
Pampanga State Agricultural University
Skills
Excellent Communication, Customer Service Skills, Critical Thinking, Organization and Time Management, Problem‑Solving Skills, Attention to Detail, Collaboration, Adaptability and Flexibility, Leadership and Initiative, Cultural Competency, Tech Savviness, Social Media and Email Management, Statistical Analysis, Data Cleaning and Preprocessing, and Visualization
Certification
Google Data Analytics Professional Certificate, Coursera, 12/2023 - 04/2024
Timeline
Sales Agent
Sun Life Financial
10.2021 - 01.2023
Senior Travel Consultant
dnata Travel
02.2021 - 02.2023
Acquisitions Staff in Legal Affairs
Hausland Development Corporation
08.2020 - 12.2020
Supplies & Fixed Assets Management Staff
Hausland Development Corporation
10.2019 - 07.2020
AT&T Accounts Associate
VXI Global Solutions LLC
05.2019 - 08.2019
Fraud Specialist
JP Morgan Chase & Co.
2 2023 - 6 2024
Bachelor of Science in Development Communication -
Pampanga State Agricultural University
Google Data Analytics Professional Certificate, Coursera, 12/2023 - 04/2024
Business Analytics, Concepts and Framework, University of the Philippines - Open University, 2024 - 2024
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