Michael Guevarra
Dasmarinas, Province Of Cavite
Summary
Dynamic professional with extensive experience in debt negotiation and team oversight, demonstrated at EXL Philippines Inc. Enhanced revenue recovery and customer satisfaction through strategic collections and exceptional service. Proven expertise in technical support, boosting team efficiency and customer experience at Techlog Asurion Philippines. Skilled in payment processing and fostering teamwork.
Experienced with managing high-volume accounts and resolving delinquent payments efficiently. Utilizes advanced negotiation techniques and financial analysis to enhance collections performance. Knowledge of regulatory compliance and strategic decision-making ensures optimized recovery and minimized risk.
Overview
6
6
years of professional experience
Work History
Senior Collections Specialist
EXL Philippines Inc.
02.2024 - Current
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Manage to accommodate at least 300 outbound calls per day
Technical Support Representative
Techlog Asurion Philippines
05.2022 - 11.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Manage approximately 30 incoming calls, email and chat per day.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Support Representative /Team Leader Intern
Sykes Philippines
04.2019 - 04.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Boosted team morale and efficiency, organizing regular training sessions on latest tech trends.
- Handle approximately 60 calls per day
Education
No Degree - Computer Science
Informatics Institute
Imus, Province Of Cavite, Philippines10.2009
Skills
- Payment processing
- Credit analysis
- Debt negotiation
- Dispute resolution
- Team oversight
- Teamwork and collaboration
Timeline
Senior Collections Specialist
EXL Philippines Inc.
02.2024 - Current
Technical Support Representative
Techlog Asurion Philippines
05.2022 - 11.2023
Technical Support Representative /Team Leader Intern
Sykes Philippines
04.2019 - 04.2022
No Degree - Computer Science
Informatics Institute
Similar Profiles
Roan AmadaRoan Amada
Lead Assistant Manager at EXL PhilippinesLead Assistant Manager at EXL Philippines
REYNAN JORNADA BAGSICREYNAN JORNADA BAGSIC
Assistant Manager at EXL PhilippinesAssistant Manager at EXL Philippines
Angela QuitoAngela Quito
Senior Executive Assistant at EXL PhilippinesSenior Executive Assistant at EXL Philippines