Michael Fernandez
Puerto Princesa City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
OKB Online Casino
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Sitel
11.2019 - 05.2023
- Inbound taking calls taking care of the customers concern to walkthrough them to the website for processing credit card transactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed order processing and tracking using CRM software to streamline workflow efficiency.
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Non-voice. We respond to customer's emails
Education
BBA - Hotel, Resort And Restaurant Management
Palawan Technological College Inc
Puerto Princesa City, Palawan01.2011
BBA - Business Administration And Management
Palawan State University
Puerto Princesa City, Palawan01.2010
Skills
- Account updating
- Complaint resolution
- Scheduling
- Live chat support
Timeline
Customer Service Representative
OKB Online Casino
06.2023 - Current
Customer Service Representative
Sitel
11.2019 - 05.2023
BBA - Hotel, Resort And Restaurant Management
Palawan Technological College Inc
BBA - Business Administration And Management
Palawan State University