Michael Duane Gomez
Cebu City, Province of Cebu
Summary
With over seven years of experience in customer support and virtual assistance within the healthcare / Telco industry, I possess strong communication skills, problem-solving abilities, and in-depth product knowledge. My expertise includes efficiently managing tasks, demonstrating technical aptitude, and fostering customer empathy. I am adaptable to the dynamic nature of the tech industry and have a proven track record of mentoring and training team members.
Overview
10
10
years of professional experience
Work History
Customer Support / Virtual Assistant (Part-Time)
MDExam
04.2024 - 11.2025
- Handle prescription refills for dietary and weight loss medications, coordinating with partnered pharmacies to ensure timely order processing.
- Interact with patients via chat, phone, and email to provide updates on orders, answer medication and pricing inquiries, assist with billing, and guide them through the prescription request process.
- Manage social media accounts (Facebook, Instagram, Twitter) by posting updates, responding to patient inquiries, and addressing complaints to maintain strong patient engagement.
Virtual Assistant
AP Medical
11.2024 - 08.2025
- Scheduled and coordinated patient appointments to ensure smooth clinic operations.
- Assisted in migrating records from the old EHR system to the new Tebra/Kareo platform with accuracy and efficiency.
- Sent text message reminders and followed up with patients regarding upcoming appointments to improve attendance and patient engagement.
Virtual Assistant (Scheduler)
1960 Physician Associates
12.2021 - 04.2024
- Scheduled and coordinated patient appointments with PCPs and specialty doctors for follow-ups and other healthcare concerns.
- Managed patient communications via phone and email, confirming appointments and ensuring accurate data entry into company systems.
- Organized daily workflows by routing correspondence, collecting patient information, and managing assignments.
- Handled referrals and prior authorizations (PAs), including managing incoming and outgoing faxes.
Customer Support Associate
OptumRx
05.2016 - 03.2021
- Communicated directly with doctors/prescribers and patients to support prior authorizations and resolve healthcare needs.
- Coordinated with the web department to identify and address patient issues efficiently.
- Processed medication refills and prescription requests via fax.
- Handled both government and commercial insurance accounts, reviewing patient coverage for copays and other insurance-related information.
Education
BSBIO -
Cebu Doctor’s University
01.2015
BSIT - undefined
University of San Jose
01.2016
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
References
- Fritzgerald, Albino, 09614456904, OptumRx, Manager
- Claire, Mondonedo, 09625282528, MDExam, Workmate
- Dexil Paul, Misuarez, Optum, Workmate
Timeline
Virtual Assistant
AP Medical
11.2024 - 08.2025
Customer Support / Virtual Assistant (Part-Time)
MDExam
04.2024 - 11.2025
Virtual Assistant (Scheduler)
1960 Physician Associates
12.2021 - 04.2024
Customer Support Associate
OptumRx
05.2016 - 03.2021
BSIT - undefined
University of San Jose
BSBIO -
Cebu Doctor’s University