Michael Dilan
Demi Chef De Partie / Food Service Supervisor
Cold Lake, Alberta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Food Service Supervisor
Captains Pizza
Alberta, Canada
09.2023 - 02.2024
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Demi Chef De Partie ( SEAFERER)
Carnival Cruiseline
Florida, USA
12.2016 - 05.2023
- Assisted with development of new menu items, researching and workshopping recipes compatible with existing menu.
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Monitored stock levels of both ingredients and seasonings, notifying head chef of low levels to support prompt ordering.
- Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
- Coordinated effectively with service staff on timing of meal plating and delivery to guarantee freshness and adequate food temperature.
- Supported chef de partie in daily mise-en-place, assigned preparation projects and inventory activities.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Maintained up-to-date knowledge of current culinary trends and techniques.
Demi Chef De Partie (Seaferer)
P&O UK Cruiseline
Southampton, England
12.2015 - 07.2016
- Modernized work processes to reduce guest wait times and boost daily output.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.
Pizza Cook
Piatto Restaurant
Riyadh, Kingdom Of Saudi Arabia
07.2012 - 07.2014
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Observed pre-delivery procedures for preparing orders, verifying order contents against receipt, boxing, labeling and affixing receipts before dispatching to delivery workers.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
Cook and Waiter
Alfredo's Steak House
Quezon City, Philippines
12.2009 - 01.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor Of Science In Hotel And Restaurant Mngt - Restaurant And Culinary Management
De Lasalle Araneta University
Potrero, Malabon City, Philippines 06.2005 - 03.2009
Skills
Driving Vehicles
Quality assurance understanding
Cost controls
Food production management
Kitchen equipment operation and maintenance
Sanitizing understanding
Additional Information
Date of Birth: January 20, 1985
Age: 39 years old
Nationality: Filipino
Religion: Catholic
Height: 5 feet 8 inches
Weight: 65 kilogram
Civil Status: Married
Children: 4
Documentation:
Philippine Passport no. P9161031A
Canada Visa: W-1 Worker
Date Issue: 08/15/2023
Expiry Date: 08/23/2025
UCI : 1135113580
Timeline
Food Service Supervisor
Captains Pizza
09.2023 - 02.2024
Demi Chef De Partie ( SEAFERER)
Carnival Cruiseline
12.2016 - 05.2023
Demi Chef De Partie (Seaferer)
P&O UK Cruiseline
12.2015 - 07.2016
Pizza Cook
Piatto Restaurant
07.2012 - 07.2014
Cook and Waiter
Alfredo's Steak House
12.2009 - 01.2012
Bachelor Of Science In Hotel And Restaurant Mngt - Restaurant And Culinary Management
De Lasalle Araneta University
06.2005 - 03.2009