Hi, I’m
Michael Dean T Villanueva
Baguio City
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes knowledge of network configuration to enhance system reliability. Track record of providing excellent customer service and technical support.
Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.
Overview
2026
years of professional experience
Work History
Café By The Ruins
Bartender
Le Fondue Bar
Bartender
Computer Shop, Maxdrive
Technician/Basic Computer Programming
03.2011 - 11.2013
Job overview
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Computer Online Sales
Business
Job overview
- Increased revenue by developing and implementing strategic business initiatives.
- Supported business growth by consistently receiving positive feedback from clients, leading to increased referrals and repeat business.
Sutherland Global Services
Computer Technical Services Specialist
08.2012 - 10.2016
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Freelance
Sales Agent
01.2017 - 04.2025
Job overview
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Baguio Central University
BS from Geodetic Engineering
10.2010
Far East Maritime Foundation INCBrgy Cayanga, San Fabian, Pangasinan
Basic Safety Training
Certificate Barista [BSCAT / TESDA]
11.2015
Magsaysay Institute of Hospitality & Culinary Arts
MIHCA
07.2010
University Overview
Related coursework: Bartender
Technology resource center
Certificate from Commercial Bread Making & Bakery Management
02.2008
Technology resource center
Certificate from Commercial Bread Making & Bakery Management
02.2008
Saint Louis University High School
High School
01.2006
Saint Louis University Elementary
Elementary
01.2002
Skills
- Computer Literacy (Windows)(Repair)(Technician)
- Bartending
- Barista
- Communication Skills
- Marketing Strategy
- Customer Support
- Technical Support
- Basic Troubleshooting (Microsoft)
References
Michelle Angela, Pineda, General Manager, Café By The Ruins
Timeline
Sales Agent
Freelance
01.2017 - 04.2025
Computer Technical Services Specialist
Sutherland Global Services
08.2012 - 10.2016
Technician/Basic Computer Programming
Computer Shop, Maxdrive
03.2011 - 11.2013
Bartender
Le Fondue Bar
Far East Maritime Foundation INC
Basic Safety Training
Certificate Barista [BSCAT / TESDA]
Magsaysay Institute of Hospitality & Culinary Arts
MIHCA
Technology resource center
Certificate from Commercial Bread Making & Bakery Management
Technology resource center
Certificate from Commercial Bread Making & Bakery Management
Saint Louis University High School
High School
Saint Louis University Elementary
Elementary
Bartender
Café By The Ruins
Business
Computer Online Sales
Baguio Central University
BS from Geodetic Engineering
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