MICHAEL COLLADO

• Managed key accounts, ensuring seamless communication and service delivery to enhance client satisfaction.
• Developed tailored logistics solutions, addressing unique client needs and optimizing operational efficiency.
• Collaborated with cross-functional teams to resolve issues and improve account management processes.
• Analyzed market trends to identify opportunities for account growth and strategic partnerships.
• Monitored shipment statuses, providing clients with timely updates and proactive problem resolution.
• Created comprehensive reports on account performance, supporting data-driven decision-making initiatives.
• Implemented best practices in customer relationship management, enhancing overall client engagement strategies.
• Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
• Identified new business opportunities within existing accounts to expand market share and drive growth.
• Increased sales revenue through strategic planning and implementation of effective marketing campaigns targeted towards key accounts.
• Monitored industry trends and competitive landscape, adjusting strategies accordingly to maintain a competitive edge in the market.
• Streamlined processes for order management, invoicing, and payment collection to improve efficiency of operations for key accounts.
• Negotiated favorable contract terms with suppliers, resulting in cost savings that were passed onto customers as added value offerings.
• Resolved complex billing and payment issues for balanced, accurate accounts.

• Streamlined operational workflows, enhancing efficiency across supply chain processes.
• Developed and implemented inventory management systems, improving accuracy of stock levels.
• Led cross-functional teams to optimize production schedules and reduce lead times.
• Enhanced vendor relationships through effective negotiation strategies and performance evaluations.

· Supervise all the staff in Operation for their designated work division.

· Maintain all materials and supplies to be distributed in all staff.

· Quality control in all finish product to be deliver in each company.

· Stocktaking on all Materials and Supplies in the Warehouse.

· Assisting Customer on their Personalized Order.

· Arranging of Receipt and Invoices for Deliveries.

· Oversee computer maintenance and software installation.

· File Management.

• Developed and executed targeted marketing campaigns to enhance brand awareness and customer engagement.
• Analyzed market trends and consumer behavior to inform strategic decision-making and campaign adjustments.
• Collaborated with cross-functional teams to streamline marketing processes and improve project efficiency.
• Managed social media accounts, curating content and driving audience interaction to boost online presence.
• Assisted in the creation of promotional materials, ensuring alignment with brand guidelines and messaging strategies.
• Assist in acquiring new accounts/client for YTO Express Philippines in order to gain more sales and pick-ups/deliveries.
• Boosted brand visibility by developing and executing targeted marketing campaigns.
• Enhanced social media presence with creative content and effective targeting.

• Delivered packages efficiently across assigned routes, ensuring timely arrivals.
• Maintained accurate records of deliveries and pickups using digital tracking systems.
• Coordinated with warehouse staff to optimize loading and unloading processes.
• Assisted in training new couriers on safety protocols and efficient routing techniques.
• Analyzed delivery patterns to suggest route improvements for enhanced operational efficiency.
• Reports directly to Area Manager, District Manager and Supervisor for pick-up and delivery arrangement, issues concerning the job.
• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.

• Supervised daily operations to ensure timely and accurate package delivery.
• Streamlined logistics processes, enhancing efficiency and reducing operational delays.
• Mentored team members, fostering a culture of continuous improvement and accountability.
• Implemented safety protocols to maintain compliance with industry regulations.
• Analyzed transportation data to identify trends and drive strategic decision-making.
• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
• Keeping track of inbound and outbound package delivery (Track & Trace).
• Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.