Experienced Software Quality Assurance professional with 13 years of manual testing experience and 1 year of Automation testing experience. Demonstrated success in delivering high-quality work by applying strong knowledge of software testing processes and methodologies. Promoted to QA team lead for outstanding performance. Recognized for being skilled, dedicated, enthusiastic, collaborative, and quick to learn new concepts.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Senior Quality Engineer
IntouchCX
Quezon City
01.2020 - 03.2025
Serves as a key member of the testing team performing, regression, exploratory, smoke, sanity and post deployment testing.
Work closely with cross-functional teams, including Developers, Product Managers, Artificial Intelligence/Machine Learning Engineers and UI Designers building tools to improve business operations and the lives of our global workforce
Involved in planning, estimation and all project related meetings
Interact with product stakeholders to review requirements and design appropriate test cases
Plan and execute the testing of software systems in web, mobile, desktop and machine learning environments
Create and improve testing-related documentation, including test plans, test cases, defect reports, QA metrics and process/training-related materials
Mentoring other team members
As a QA Lead:
Provide regular updates to stakeholders, highlighting critical issues for management and overall status of the project.
Provides estimates for the testing effort needed.
Creates Test Plan.
Coordinates with the Manager/s, Client and PM’s.
Sets, attends and facilitates daily standup and/or project meetings (e.g. alignment, defect triage) to discuss progress, tasks and any impediments and/or blockers.
Performed monthly 1 on 1 with members to address friction, concerns and giving every member an action item.
Helps in Project Proposals (Test Estimation, Test Scoping, Resource capacity)
QA Tester
I2S Business Solutions (CIMB Bank)
Makati
08.2019 - 01.2020
Involved in an end to end testing of digital bank applications.
Performs UAT testing for web and mobile applications.
Report and analyze application defects.
Collaborates with the product owner for the test case creation and test planning.
Provide a Test Completion Report of the product to the Test manager.
Consults with the development engineers and other SQA engineers in resolution of problems.
QA Tester
ETT Workforce Management Services, Inc. (Client: VeriFone Global Development Center Philippines)
Makati
01.2015 - 11.2017
Performs audits and tests of software products in accordance with software test plans and procedures.
Debugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for product evaluation reports.
Identifies actual or potential problems in test plans or company products.
Assist product development engineers in the diagnosis and replication of product failures.
Analyzing released notes to assist the QA lead for the test planning.
Performs analysis of test results to ensure existing functionality and recommends corrective action.
Consults with the development engineers and other SQA engineers in resolution of problems.
Analyzed application and operating system errors. Escalated issues to developers and verified fixes.
Knowledgeable at using manual testing tools to troubleshoot systems.
Provide a Test Completion Report of the product to the QA manager.
Sometimes working as a team lead, handling and monitoring projects to ensure to deliver the product on time.
Involved in PCI (Payment Card Industry) certification project.
QA Tester
VeriFone Inc.
Ortigas
01.2012 - 10.2014
Performs audits and tests of software products in accordance with software test plans and procedures.
Debugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for product evaluation reports.
Maintains documentation of test operations and reports results to engineering.
Identifies actual or potential problems in test plans or company products.
Assist product development engineers in the diagnosis and replication of product failures.
Performs Regression testing full or partial testing depending on the changes of the development team.
Analyzing released notes to assist the QA lead for the test planning.
Verifying high quality bugs reported by the client.
Performs analysis of test results to ensure existing functionality and recommends corrective action.
Consults with the development engineers and other SQA engineers in resolution of problems.
Identifies testing issues and tracks them to closure.
Performs testing like smoke, performance, functionality, sanity, acceptance and stress testing.
Provide a Test Completion Report of the product to the QA manager.
Sometimes working as a team lead, handling and monitoring of project to ensure delivery of the product on time.
SQA
People Depot Inc. (Verifone Inc)
Makati
01.2010 - 01.2012
Perform Regression Testing.
Executes software test plans, test cases and test matrices.
Performs analysis of test results to ensure existing functionality and recommends corrective action.
Complies with standard test guidelines and practices.
Identifies testing issues and tracks them to closure.
Alerts the development team on major quality issues.
Education
Bachelor of Science - Computer Science
Centro Escolar University
Manila
01.2004 - 01.2009
Skills
Test Levels: User Acceptance, Regression, Smoke, Sanity, Exploratory, Functional
References
Available upon request.
Accomplishments
Contributed some documents on QA process.
Successful onboarding of new QA’s
Commended by the client for the successful feature releases, version releases and hotfixes.
Always on time on the deadlines for most of the project initiatives.
Awards
Employee Appreciation Award (Learning to Lean award)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Quality Engineer
IntouchCX
01.2020 - 03.2025
QA Tester
I2S Business Solutions (CIMB Bank)
08.2019 - 01.2020
QA Tester
ETT Workforce Management Services, Inc. (Client: VeriFone Global Development Center Philippines)