MICHAEL CALLEDO
Operation Support Agent Senior
Olongapo City
Summary
JOB OBJECTIVE To secure an entry level position in the field of Ramp Operations where I could fully utilize my training and experiences that will offer me the opportunity to work with highly competitive professionals united by a common vision of leadership and excellence.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
15
15
Certifications
Work History
OPERATIONS SUPPORT AGENT SENIOR
Federal Express Corp, Clark Freeport
Pampanga
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards
- Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve
- Uses appropriate tools and equipment as required
- Make decisions relating to procedural checks, including situations where the outcome is not clearly indicated
- Seeks support of senior team members as required
- Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members
- Validates or completes accurate and timely reporting
- Supports/researches relevant data and collates for analysis and interpretation
- Prepares reports as required and may include recommendations for areas of improvement
- Inputs data to company systems
- Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained
- Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements
- Ensures required approvals are sought throughout processes
- Notifies management of any non-compliance issues as they arise
- Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline
- Also includes contact with customers, vendors or employees, to investigate or resolve issues as required
- Aligns and gains commitment to actions from the different stakeholders.
OPERATIONS SUPPORT AGENT ASSOCIATE
Federal Express Pacific LLC, Clark
Pampanga
- To handle and scan shipment/ULDs and complete related paperwork for on-time flight and truck departures
- Will also provide support to supervisor and team members as required within the location
- Maintaining clear and effective communications/collaboration with the team/managers and other depots
- Following FedEx processes, procedures and controls
- As well as external regulatory requirements
- Complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight
- Being part of the team you'll ensure that customers' urgent packages get to the right place, on time
- Providing customers, a high quality customer service and making every experience outstanding
- Inputting data into our tracking system
- Sorting and allocating premium and distance deliveries.
LEAD / SHIFT SUPERVISOR
AMC Terminal
- KBR
- US Navy Support Facility
- PSC- 466 Box 24, FPO AP 96595-0024
- Diego Garcia, British Indian Ocean Territory
- Responsible in performing duties as LOAD TEAM CHIEF IAW AMC124-10 attachment 6
- Supervise subordinate personnel on shift
- Responsible in notifying Air Terminal key Personnel on any Cargo processing issues
- Responsible for planning, selecting, sequencing and monitoring each aircraft cargo and mail load, initiating and ensuring all cargo and mail are manifested
- Responsible for processing of special handling cargo allowed by applicable regulations for foreign Nationals
- Obtain maximum aircraft utilization based upon available airlift and existing port backlogs
- Receive, process and categorize shipments of cargo and mail
- Inspect cargo and mail offered for airlift to verify eligibility
- Ensure proper documentation, packaging and markings accordingly to applicable directives
- Inspect each piece of hazardous cargo for proper packaging, shipping documents and labeling in accordance with transportation regulations
- Inspect the load to insure pallets and pallet trains are properly configured and restrained
- Monitor refrigeration unit for proper temperature of stored material
- Operate all required Material Handling Equipment (MHE)
- Meet all inbound aircraft and debrief with the LOADMASTER regarding inbound cargo, passengers and any restrictions on the aircraft that could affect the outbound load
- Brief LOADMASTER on the tentative outbound load, including any special handling or hazardous cargo
- Brief LOADMASTER of the passenger backlog and receive firm seat release
- Advise Air Cargo and Passenger Service of the departure time and seat release
- Monitor the cargo backlog to have a tentative pre-plan of the outbound load
- All outbound cargo will be planned according to transportation priorities
- Conduct safety briefing
- Familiar with Hazardous Material compatibility and process of passenger deviation requirements in accordance with regulations
- Perform other duties assigned.
AIR CARGO SPECIALIST / EQUIPMENT OPERATOR
Terminal, Centerra-Parsons Pacific
- US Navy Support Facility
- PSC- 466 Box 24, FPO AP 96595-0024
- Diego Garcia, British Indian Ocean Territory
- Answer telephone inquiries regarding Air Cargo Operation
- Inspect, screen, receive, properly document, palletize / build – up, net, mark, cap, weigh cargo and mail for outbound air shipment IAW applicable references
- Breakdown inbound pallet, check, segregate, categorize, process & release cargo and mail IAW applicable references
- Operate Web Global Air Transportation Execution System (WEBGATES) in accordance with GATES user manual (GUM)
- Assist customers’ inquiries (TRACK and TRACE) in regards to inbound and outbound cargoes (FRONT DESK assistance)
- Deliver shipment for NSF Supply to the receiving section of supply department (TSHED)
- Must be able to properly spot and chock for the assign task given by the Load Team Chief
- Build up, download and upload baggage to inbound/outbound aircraft
- Ensure all baggage is delivered to PAX Terminal arrival area within 20 minutes of aircraft block in
- Prepare plastic cover to protect baggage for inclement weather
- Conduct monthly lubrication for 3 highline docks
- Conduct monthly wash for all MHE assigned to Air Freight (3 Stair case ladder truck, 1 Baggage conveyor, 3 10k Forklifts, 2 25k Loaders and 2 60K loaders)
- Perform AF 4069, one for one exchange of tie down equipment on Aircraft
- Must be familiar with AMCI24-101 Vol
- 11
- Prepare data and reports concerning over and/ or short shipment & frustrated cargo
- Prepare Transportation Discrepancy Report (TDR) to WEB GATES
- Submit AMC Key Assets, Tie downs, Material Handling Equipment (MHE) and associated on hand report to TPOC
- Submit Weekly Mileage Report, Monthly Mileage Report to TPOC
- Perform inspection for all Material Handling Equipment assigned to Air Freight using AF Form 1800
- Perform monthly tire pressure check for all MHE assigned to Air Freight
- Handle, upload and download ammunition, Explosives IAW AFMAN 91-201, AMCSUP1 & AFI 91-203
- Safely operate all assigned Material Handling Equipment pertinent to Air Freight / Ramp operations
- (E.g
- Load /offload aircraft based on prioritization)
- Familiar for baggage / cargo upload and download for commercial aircraft such as DC008, B757, B767, B747, A330, A340, and A343
- Familiar for baggage / cargo upload and download for military aircraft such as C130, C040, C017, KC135, KC10, KC030, and C005
- Safely operate all assigned Material Handling Equipment for downloading of ammunitions, Explosives IAW AFMAN 91-201, AMCSUP1 & AFI 91-203
- Perform other related duties duly assigned by the Lead / Aircraft Load Planner, Air Cargo Supervisor, Air Terminal Assistant Manager and / or Air Terminal Manager.
Trades Helper
Centerra Parsons Pacific Llc
01.2015 - 01.2016
Equipment Operator
QAS, Qatar Airways
01.2010 - 01.2011
Airside Operator IV
Dnata Emirates
01.2007 - 01.2010
Equipment Operator
Federal Express Corp
01.2002 - 01.2007
Handler
Federal Express Corp
01.2000 - 01.2002
Painter
JTO Construction Structural
01.1996 - 01.1997
Education
Computer Hardware and Software Fundamentals and Applications -
Mondriaan Aura Information Technology Center
SBMA 01.2006 - 01.2006
Olongapo City National High School
Olongapo City, Philippines 06.1988 - 04.1992
Olongapo City Elementary School
Olongapo City Philippines 06.1982 - 04.1988
Skills
6k and 10k Forklift operator (8hrs)undefined
Certification
Training and Certifications for Air Cargo Specialist / Equipment Operator
Timeline
Trades Helper
Centerra Parsons Pacific Llc
01.2015 - 01.2016
Equipment Operator
QAS, Qatar Airways
01.2010 - 01.2011
Airside Operator IV
Dnata Emirates
01.2007 - 01.2010
Computer Hardware and Software Fundamentals and Applications -
Mondriaan Aura Information Technology Center
01.2006 - 01.2006
Equipment Operator
Federal Express Corp
01.2002 - 01.2007
Handler
Federal Express Corp
01.2000 - 01.2002
Painter
JTO Construction Structural
01.1996 - 01.1997
Olongapo City National High School
06.1988 - 04.1992
Olongapo City Elementary School
06.1982 - 04.1988
OPERATIONS SUPPORT AGENT SENIOR
Federal Express Corp, Clark Freeport
OPERATIONS SUPPORT AGENT ASSOCIATE
Federal Express Pacific LLC, Clark
LEAD / SHIFT SUPERVISOR
AMC Terminal
AIR CARGO SPECIALIST / EQUIPMENT OPERATOR
Terminal, Centerra-Parsons Pacific
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