MICHAEL BRYAN CARIASO
Dubai
Summary
Experienced in team leadership, operational oversight, and performance management. Utilizing strong organizational skills and effective communication to drive team success and sales growth. Demonstrated track record of fostering collaborative environments and consistently achieving results.
Overview
16
16
years of professional experience
Work History
E-Commerce Team Leader/Assistant Supervisor
GRANDIOSE SUPERMARKET LLC.
Sports City, U.A.E
11.2020 - Current
- Led Staff Training & Supervision: Ensured team members received comprehensive training to perform their duties effectively. Facilitated the implementation of processes and daily operations, fostering a productive and high-performing team environment.
- Order Management & Logistics Oversight: Monitored and supervised the entire order flow, ensuring accurate tracking, timely dispatch, and delivery of goods to maximize customer satisfaction. Coordinated the loading and shipment of products, verifying accuracy in quantity and product type.
- Stock Control & Reporting: Maintained updated stock data by tracking top-selling and out-of-stock items through daily reports. Utilized insights to optimize inventory levels and meet customer demand effectively.
- Customer Service & Problem Resolution: Demonstrated strong analytical and problem-solving skills to address customer inquiries, feedback, and potential issues proactively. Ensured fast resolution to enhance customer experiences and prevent complaints.
- Performance Monitoring & Reporting: Presented insights and updates in weekly and monthly meetings regarding store performance, identifying challenges, suggesting solutions, and implementing strategies to maintain top performance standards.
- Staff Planning & Operational Balance: Assessed team capabilities to create balanced shift schedules, ensuring smooth daily operations and consistent workflow. Collaborated closely with other departments to synchronize order volumes for walk-in and online customers.
- Online Channel Management: Quickly identified and reported technical issues affecting online sales channels, maintaining effective communication with management and customer service teams to minimize delays and disruptions.
- Training & Standard Procedures: Shared expertise across channels and applications, providing daily training and reminders to ensure adherence to standard operating procedures and operational excellence.
- Online Sales Growth & Promotion: Focused on improving online sales by identifying weak areas and prioritizing improvements. Effectively communicated promotional offers and recommended cross-selling and up-selling strategies to boost sales and enhance customer engagement.
Merchandiser cum Sales Assistant
Al Jaber Novelty Store
Deira, United Arab Emirates
10.2014 - 12.2018
- Market & Customer Analysis: Monitored market trends, store/customer needs, and industry competition to identify opportunities for increasing sales and enhancing product presentation.
- Customer Service & Assistance: Addressed customer inquiries and requests promptly, ensuring a positive shopping experience and building strong customer relationships & ensuring a positive experience for all clients.
- Visual Merchandising: Implemented plan-o-grams and display setups, using photos for process consistency, and ensuring that merchandise layouts attract customers and boost sales.
- Promotion & Campaign Support: Supported promotional activities by highlighting special offers, price changes, seasonal trends, and clearance events to maximize store profitability.
- Pricing & Discrepancy Resolution: Assisted in researching and resolving promotional allowances, rebates, and pricing inaccuracies to ensure accurate and competitive pricing.
- Inventory Management: Kept track of stock levels, assisted in stock replenishment, and coordinated with vendors/distributors to maintain optimal inventory levels.
- Market & Demographic Insights: Analyzed customer preferences and regional needs to make recommendations on product placement and promotional strategies.
- Vendor & Supplier Coordination: Collaborated with vendors and distributors to ensure proper product quantities, arriving on time, and at favorable prices.
- Sales Promotion & Marketing Campaigns: Helped develop and execute creative in-store campaigns aligned with current trends, seasonal opportunities, and promotional objectives to boost sales.
- Audit & Standards Compliance: Addressed and resolved issues during store audits, maintained compliance with contractual and company standards.
- Supply & Cost Optimization: Researched advantageous deals with suppliers and managed supplies to support steady sales flow and cost efficiency.
- Team & Customer Engagement: Maintained a friendly and productive environment, supporting team efforts to provide excellent customer service and achieve sales targets.
Sales Assistant cum Stock Controller
Puregold Price Club Supermarket
San Juan City, Philippines
11.2009 - 08.2014
- Demonstrates excellent interpersonal skills by warmly greeting customers, engaging in meaningful small talk, and attentively listening to their concerns and needs to provide personalized assistance.
- Committed to promoting the company's products and services through exceptional customer service—welcoming guests, guiding them through product selections, answering inquiries accurately, and ensuring a memorable shopping experience.
- Possesses a thorough understanding of product features and benefits, enabling effective and persuasive presentations that drive customer satisfaction and sales.
- Keeps up-to-date with pricing changes, promotional offers, and sales events by regularly monitoring emails and internal updates, ensuring accurate and current information is communicated to customers.
- Skilled in problem-solving with the ability to respond swiftly and effectively to customer concerns or obstacles, turning challenges into positive solutions and maintaining high service standards.
- Strengthens inventory management by maintaining proper stock rotation and monitoring inventory levels to ensure compliance with quality and safety standards, minimizing waste and maximizing availability.
- Collaborates proactively with Team Leaders on inventory reports, particularly for products nearing expiration dates, to optimize stock freshness and reduce waste.
- Knowledgeable in cost flow assumptions, specifically FIFO (First-In, First-Out), to accurately calculate the cost of goods sold and manage inventory valuation.
- Ensures the availability of high-quality products across departments such as produce, deli, bakery, dairy, and meat. Maintains attractive, clean, and well-organized displays that appeal to customers and enhance shopping experience.
- Maintains a clean, sanitized, and customer-ready environment at all times. Adheres to personal grooming standards—wearing name tags, practicing good hygiene, and dressing professionally to reflect the company's image.
Education
Associate of Computer Technology -
Asian Institute of Computer Studies
03.2006
Skills
- Customer Service Management
- Online Channel Management
- Sales support & growth
- Records management
- Training and mentoring
- Employee motivation and discipline
- Personnel management
- Task delegation
- Process improvement
- Process updates
- Documentation and reporting
- Employee performance management
PERSONAL DATA
- Date of Birth: October 9, 1987
- Place of Birth: Manila, Philippines
- Religion: Catholic
- Civil Status: Single
- Height: 5'11
Timeline
E-Commerce Team Leader/Assistant Supervisor
GRANDIOSE SUPERMARKET LLC.
11.2020 - Current
Merchandiser cum Sales Assistant
Al Jaber Novelty Store
10.2014 - 12.2018
Sales Assistant cum Stock Controller
Puregold Price Club Supermarket
11.2009 - 08.2014
Associate of Computer Technology -
Asian Institute of Computer Studies