Michael Asis
Training Director
Legazpi,Albay
Summary
Experienced learning & development professional with a demonstrated history of working in the business process transformation and service industry for over 14 years. Skilled in training program design, coaching, training needs analysis, training delivery, consultant learning management and leadership development.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Training Director
Sutherland
Legazpi, Philippines
09.2013 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated ongoing technical training and personal development classes for staff members.
- Directed field training to enhance participants' skills.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed training programs and development paths for managers and supervisors.
- Managed all exempt employee coaching, training and performance improvement actions.
- Developed departmental systems and procedures to better align workflow processes.
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Corporate Trainer
Transcom
Manila, Philippines
09.2011 - 09.2013
- Collaborated with management to identify company training needs and scheduling.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Developed training programs to meet company objectives.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Authored, updated and implemented training procedures.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed effective training manuals, modules and teaching aids.
Product Trainer
Transcom
Manila, Philippines
06.2008 - 08.2011
- Delivers training programs in blended/scenario/transmission/self-based learning environment. Conducts coaching & feedback sessions on a daily/weekly basis to drive trainee development
- Monitor & evaluates trainee performance by administering pre-designed and mandatory assessments. Generates reports to support learner evaluation
- Supervises trainees and manages behavior and attendance during training
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
- Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
- Eliminated process gaps by implementing new methods of standardized training.
Nesting Lead
Transcom
Manila, Philippines
03.2008 - 06.2008
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensure that all members of the team meet targets consistently and become eligible for the reward fund.
Customer Service Representative
Transcom
Manila, Philippines
03.2007 - 03.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
BS Digital Illustration And Animation - Computer Studies
Ateneo De Naga University
Naga City, Philippines 06.2002 - 03.2006
Skills
Training solutions development
Timeline
Training Director
Sutherland
09.2013 - Current
Corporate Trainer
Transcom
09.2011 - 09.2013
Product Trainer
Transcom
06.2008 - 08.2011
Nesting Lead
Transcom
03.2008 - 06.2008
Customer Service Representative
Transcom
03.2007 - 03.2008
BS Digital Illustration And Animation - Computer Studies
Ateneo De Naga University
06.2002 - 03.2006
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