Michael Anthony A. Ilos
IT | System Administrator
Sta. Mesa
Summary
Experienced with IT systems management, ensuring optimal performance and security. Utilizes advanced troubleshooting techniques to resolve issues efficiently. Track record of implementing effective IT solutions, fostering operational excellence.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Digital Workplace Engineer
Emapta | Interactive
01.2024 - Current
- Provide support for O365
- Endpoint Management
- Ensure that every interaction with the customer is a positive experience.
- Regular interaction with customers for advice and discussion via email or phone
- Ensure the customer is always completely informed of outcomes, actions, owners, and timelines.
- Restore all incidents and service requests within target restoration times.
- Take ownership of all identified issues whether in your area.
- Ensure all known risks and issues are raised and tracked.
- Active member of the on-call roster.
- Conduct root cause analysis on all major incidents with focus on reduction of repeat incidents
- Accurately and concisely register incident, service request, and change information into service management system.
- Continually work to improve process and procedures.
- Ensure hygiene is maintained on tickets, configuration management database (CMDB), and accuracy of other customer material.
IT/System Administrator
EDR Accounting and Business Solutions
08.2022 - 12.2023
- Recommending, coordinating and implementing server, network software, security and hardware upgrades
- Monitoring, analyzing, troubleshooting and resolving network performance, connectivity and other related problems
- Overseeing Server and network security, Firewall, antivirus and spam/malware control measures using Sophos
- Shared responsibility for installing operating system software, patches and upgrades and providing software and application solutions
- Ensuring adequate backup and recovery processes are in place by maintaining up-to-date process documentations
- Ensuring all software, OS and libraries are up-to-date for continuous and stable running of cloud servers
- User Management - On boarding of new users; Assigning user licenses for endpoint configuration; Managing of Azure Active Directory (AAD) user and device groups
- Application Creation and Deployment/Assignment - Uploading and configuring of LOB applications using Microsoft win32 content prep tool to MS private store; Deploying of LOB/Store applications to AAD user groups; Monitoring of application deployment status
- Service Administration - Assigning of subscriptions and licenses to users; Configuring of device settings to enable Azure AD join
- Device/Profile Management - Managing of Conditional Access policies; Configuring of policies such as device restrictions, enterprise Wi-Fi profile, domain join profile etc
- Device Life Cycle - Enrolling of process endpoints; Retiring and wiping of devices
Senior Technical Support Engineer
Infocom Technologies, Inc.
10.2016 - 10.2022
- Provides technical support/assistance for the configuration, installation and troubleshooting of desktop PCs and related peripherals
- Provides advanced computer assistance and maintenance support to end users
- Conducts preventive maintenance on workstations and ensures that preventive maintenance plans and guidelines are met to guarantee security and compliance
- Documents and handles ticket requests quickly and efficiently through utilizing existing documentation, training and resources
- Ensuring that ticket requests are accomplished according to the set standard response/resolution time
- Solicits relevant information from the client to sufficiently describes non-routine problems to other IT service groups for problem resolution
- Handling of junior IT project, activities and KPI
- Manages IT and OPS Initiated projects
- Contact: Joennel Tubig (IT Supervisor) - 091990888691
Technical Support Engineer
Infocom Technologies, Inc.
11.2013 - 10.2016
- Daily Tools monitoring
- PC hardware Troubleshooting
- Windows File server Maintenance
- Configure Cosmo Agent Softphone
- Diagnosing, troubleshooting, testing and repair of hardware and peripherals
- Submitting daily, weekly and/or monthly reports of New, Open and Pending trouble tickets regarding software, hardware and network support
- Managing the overall company IT equipment (workstations, laptops, printers, internet, server etc.)
Education
Bachelor of Science - Information Technology
ACLC Mandaluyong
Mandaluyong 06.2009 - 05.2013
Skills
AD Administration
MS Intune Administration
O365 Administation
MS Azure Administration
Image Deployment
Amazon Web Services
undefinedAwards
- Q2 top site IT performer, 2015
- Q2 top site IT performer, 2016
- Q3 top site IT performer, 2018
- Q1 top site IT performer, 2019
- Q4 top site IT performer, 2020
- Q4 top site IT performer, 2021
Preference
Jaycee Antiporda(Fujitsu IT Manager) - 09178413588
Joennel Tubig (IT Supervisor) – 09199088869
Timeline
Digital Workplace Engineer
Emapta | Interactive
01.2024 - Current
IT/System Administrator
EDR Accounting and Business Solutions
08.2022 - 12.2023
Senior Technical Support Engineer
Infocom Technologies, Inc.
10.2016 - 10.2022
Technical Support Engineer
Infocom Technologies, Inc.
11.2013 - 10.2016
Bachelor of Science - Information Technology
ACLC Mandaluyong
06.2009 - 05.2013
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