MICHAEL ANGELO FILART
Virtual Assistant, Administrative Assistant, Medical Admin and Support , Intake and Referral Specialist
Malabon
Summary
Detail-oriented Virtual Assistant with over 10 years of experience delivering administrative, scheduling, and operational support in healthcare, government, and corporate settings. Skilled in CRM/EMR management, project coordination, and process optimization. Recognized for improving office efficiency, enhancing client satisfaction, and maintaining high accuracy under pressure. HIPAA-certified and proficient in remote work environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Admin and Support
Possibilities Clinic
10.2024 - Current
- Receive and process incoming calls, faxes, emails, and other electronic communications promptly and accurately.
- Maintain organized records and documentation of all correspondence and administrative tasks.
- Assist with data entry and documentation tasks as needed.
- Collaborate with team members to ensure timely completion of administrative tasks and support ongoing clinic operations.
- Participate in training sessions to become proficient in specific systems and software used by the clinic.
- Provide exceptional customer service to internal team members and external stakeholders.
- Create schedules for clinicians such as Psychologist, Psychiatrist, OT, Psychotherapist, Social Worker, RN, Registered Dietician and Certified Teacher
Administrative Assistant
CROWN HEALTH / CONCERTO CARE
01.2021 - 06.2024
- Managed and updated patient EMR records with 100% HIPAA compliance.
- Streamlined document and fax management, reducing retrieval time by 30%.
- Maintained highly organized filing systems to support accurate record-keeping.
Virtual Assistant
MOBILE PHYSICIAN ASSOCIATES
10.2013 - 01.2021
- Led a 3-member scheduling team, improving appointment coordination by 25%.
- Designed and implemented document management systems, increasing productivity.
- Trained new staff, improving task completion rates by 20%.
- Handled high-volume inbound/outbound calls and coordinated patient communications.
Web Designer
BIG A GRAPHIC ARTS
06.2012 - 10.2013
- Converted PSD designs into responsive HTML websites.
- Created interactive animations using Adobe Flash.
Systems Technician
CLARK COUNTY GOVERNMENT
Las Vegas, NV
09.2009 - 10.2010
- Installed and configured hardware/software systems.
- Reduced downtime through efficient troubleshooting of network issues.
Housekeeping / Casino Porter
SAM'S TOWN HOTEL & CASINO
Las Vegas, NV
07.2008 - 06.2010
- Maintained cleanliness and compliance with safety standards in high-traffic areas.
Intake and Referral Specialist
Myisa Heathcare
09.2025 - Current
- Receive and respond to inquiries from potential clients, families, healthcare providers, and community partners regarding available services.
- Conduct comprehensive intake interviews to collect demographic, clinical, and financial information.
- Verify client eligibility and insurance coverage where applicable.
- Enter and maintain accurate client data in electronic health record (EHR) or case management systems.
- Evaluate client needs and match them with appropriate internal programs or external community resources.
- Facilitate and track the referral process, ensuring timely follow-up and documentation.
- Communicate with referral sources, case managers, and care coordinators to ensure continuity of care.
- Maintain confidentiality and comply with HIPAA and organizational privacy standards.
Computer Technical Specialist / Office Staff
DISTRICT OFFICE OF CONGRESSMAN CRISOLOGO
Quezon City, PH
03.2004 - 12.2007
- Provided IT support, PC troubleshooting, and schedule management.
- Encoded and maintained official office records.
Store Clerk
COMSTATION COMPUTER SHOP
Quezon City, PH
03.1999 - 03.2003
- Assisted customers and processed transactions efficiently.
Education
Bachelor of Science - Computer Science
AMA Computer University
Skills
- CRM & EMR Systems (HIPAA-Compliant)
- Microsoft Office & Google Workspace
- Calendar & Meeting Coordination
- Data Entry & Database Management
- Document & File Organization
- Workflow & Process Optimization
- Client Communication (Email, Phone, Chat)
- Web Design (HTML, CSS, Dreamweaver, Flash)
Certification
- HIPAA - Cyber Security Training & Awareness
- HIPAA - Health Insurance Portability and Accountability Act
Languages
Filipino
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Software
Google Workspace
Microsoft 365
Slack
Microsoft Teams
Zoom
Google Meet
Skype
Canva
ChatGPT
Dropbox
Google Drive
OneDrive
Zendesk
Drchrono
Centricity
Privemd
Nextiva
RingCentral
ECW
Dreamweaver
Oscar
Grasshopper
Alora
Careport
Xlite
Microsoft Teams Calendar
Atext
CareConnect
Accomplishments
- Supervised team of 3 staff members.
- Used Google sheets to develop Automated scheduling system
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteImportant To Me
Company CultureTimeline
Intake and Referral Specialist
Myisa Heathcare
09.2025 - Current
Medical Admin and Support
Possibilities Clinic
10.2024 - Current
Administrative Assistant
CROWN HEALTH / CONCERTO CARE
01.2021 - 06.2024
Virtual Assistant
MOBILE PHYSICIAN ASSOCIATES
10.2013 - 01.2021
Web Designer
BIG A GRAPHIC ARTS
06.2012 - 10.2013
Systems Technician
CLARK COUNTY GOVERNMENT
09.2009 - 10.2010
Housekeeping / Casino Porter
SAM'S TOWN HOTEL & CASINO
07.2008 - 06.2010
Computer Technical Specialist / Office Staff
DISTRICT OFFICE OF CONGRESSMAN CRISOLOGO
03.2004 - 12.2007
Store Clerk
COMSTATION COMPUTER SHOP
03.1999 - 03.2003
Bachelor of Science - Computer Science
AMA Computer University