MICHAEL ADAMOS
SAN MATEO,RIZAL
Summary
Inbound customer service agent with extensive experience in delivering high-quality support to callers, effectively addressing diverse needs. Skilled in adhering to communication protocols to ensure professional and efficient interactions. Demonstrated success in enhancing customer satisfaction and serving as a vital link between organizations and clients. Committed to embodying brand values in every customer engagement.
Overview
6
6
years of professional experience
Work History
Case Manager
iFive
09.2025 - 04.2026
- Maintains accurate and confidential case records in compliance with firm policies and legal regulations.
- Provides compassionate support to clients, addressing concerns, and helping them navigate complex legal processes.
- Monitors case progress and identifies gaps or additional evidence needed to strengthen claims.
- Drafts correspondence, summaries, and case notes for attorney review.
Customer Service
GENPACT
04.2023 - 08.2024
- Created a customer feedback survey that identified customer pain points and improved customer service.
- Resolved customer complaints and inquiries in a timely and effective manner.
- Maintained customer records and created detailed reports for management.
Technical Support Specialist
CSS CORP
09.2021 - 03.2023
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure retention and satisfaction.
Customer Service / Technical Support
AFNI
03.2020 - 05.2021
- Answered approximately 60 inbound consumer calls daily in a friendly and courteous manner.
- Discussing billing issues with the customer and offering possible solutions.
- Providing information on additional products and services.
- Troubleshooting phone-related issues and promoting self-service options to the customers.
Education
Computer Science -
Asian Institute of Science and Technology
Skills
- Fast Learner
- Computer Skills
- Customer Service
- Time Management
- Microsoft Excel
- Ability to Work Under
References
- Mark Lester Bibal, Client Success Manager, iFive, 09171369744, mlbibal@ifiveglobal.com
- Dardaralito Iranzo, Supervisor, CSS Corp, 09392677344, dardaralito.iranzo@csscorp.com
- Francis Xavier Penullar, Supervisor, Genpact, 09159233852, francisxavier.penullar@genpact.com
Timeline
Case Manager
iFive
09.2025 - 04.2026
Customer Service
GENPACT
04.2023 - 08.2024
Technical Support Specialist
CSS CORP
09.2021 - 03.2023
Customer Service / Technical Support
AFNI
03.2020 - 05.2021
Computer Science -
Asian Institute of Science and Technology