MICHAEL A. BARATA
San Jose Del Monte Bulacan
Summary
To be a productive member of an organization that will provide for my professional growth.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Head Customer Service Agent
Uptown 966 Restaurant / Al Mawad for Food Supply and Caterings
09.2011 - 03.2022
- Ensure that all phone calls are answered immediately and in a pleasant way, following company phone procedures.
- Insure that customers receive excellent service and that customer’s needs and expectations are exceeded.
- Refer any requests for reservations to the Host in the coffeehouse.
- Training new staff on POS systems, menu items, and service protocols.
- Reports to Head of Delivery Operations any complaint or compliment by customers.
- Assisting restaurant managers with daily administrative tasks and reporting.
Customer Service Agent
Casper & Gambini’s Restaurant / Al Mawad for Food Supply and Caterings
02.2009 - 09.2011
- Ensure that all phone calls are answered immediately and in a pleasant way, following company phone procedures.
- Insure that customers receive excellent service and that customer’s needs and expectations are exceeded.
- Refer any requests for reservations to the Host in the coffeehouse.
- Take customers order after advising them about the approximate delivery time.
- Used suggestive selling techniques appropriately with customers when taking orders.
- Use proper language and show a good attitude with customers and team members.
- Reports to Head of Delivery Operations any complaint or compliment by customers.
- Responsible for taking payment from the delivery team members and making note of any discrepancies.
Team Leader (Timeshare Account)
Praetech Inc. Clear line Call Center
02.2008 - 01.2009
- Handles and leads the team in achieving their individual goals and also for monthly quota of the team.
- Taking transfers and closing deals of each agent’s client, make sure that every closed deal will attend the presentation at the said date and time.
- Helping in achieving management goal for the month.
CCA 2 – Opener Closer (Timeshare Account)
One Global Contact Center
11.2006 - 01.2008
- Open and closed own deals.
- Make sure to hit individual quota.
Management Trainee
KFC – Philippines
03.2005 - 08.2006
- Handles and leads shift restaurant personnel.
- Assists the Restaurant General Manager in achieving store targets in terms of profitability, cost and spoilage control, sales, customer service and overall operational efficiency.
Team Leader
KFC – Philippines
11.1998 - 03.2005
- Handles and leads shift restaurant personnel.
- Assists the Management Team in achieving store targets in terms of profitability, cost and spoilage control, sales, customer service and overall operational efficiency.
Education
Computer Graphics
AMA Computer Learning Center
Electrical Engineering
Western Institute of Technology
undefined
Cabarrus Catholic College
undefined
Cabarrus Catholic College
Skills
Strongly goal and quality oriented in setting and meeting objectives
Very strong interpersonal and communication skill
SEMINARS ATTENDED
- Management Trainee Development Program / M.T. (KFC) March 2006
- Basic Operation Training Developing Champions – Leading a Shift (KFC) July 2005
- Team Leader Development Program (KFC) December 2004
- Train the Trainer (KFC) June 2004
PERSONAL BACKGROUND
- Date of Birth: March 29, 1980
- Place of Birth: Negros Occidental
- Age: 46 yrs. old
- Height: 5’6”
- Weight: 141 Lbs.
- Civil Status: Married
- Religion: Roman Catholic
- Citizenship: Filipino
Timeline
Head Customer Service Agent
Uptown 966 Restaurant / Al Mawad for Food Supply and Caterings
09.2011 - 03.2022
Customer Service Agent
Casper & Gambini’s Restaurant / Al Mawad for Food Supply and Caterings
02.2009 - 09.2011
Team Leader (Timeshare Account)
Praetech Inc. Clear line Call Center
02.2008 - 01.2009
CCA 2 – Opener Closer (Timeshare Account)
One Global Contact Center
11.2006 - 01.2008
Management Trainee
KFC – Philippines
03.2005 - 08.2006
Team Leader
KFC – Philippines
11.1998 - 03.2005
Electrical Engineering
Western Institute of Technology
undefined
Cabarrus Catholic College
undefined
Cabarrus Catholic College
Computer Graphics
AMA Computer Learning Center