MICHAEL ABANCO

Key Responsibilities

• Drive sales of telecom products and services to meet monthly targets
• Provide after-sales support and customer relationship management
• Handle cashiering, payment processing, and daily financial reconciliation
• Assist with branch administrative tasks and documentation
• Resolve customer concerns and ensure excellent service experience
• Coordinate with internal teams to process service activations and requests

Key Achievements

• 14 years of continuous service in a customer-facing retail environment
• Developed strong skills in sales, operations, and client relationship management
• Consistently maintained high customer satisfaction through effective problem resolution

• Dealt various casino games, ensuring adherence to established rules and procedures.
• Provided exceptional customer service, fostering a welcoming gaming environment for patrons.
• Monitored table activities to identify and address any irregularities or disputes promptly.
• Developed and maintained strong relationships with returning guests to encourage repeat business.
• Inspected cards and gaming equipment to verify proper functioning and good working order.

• Worked with Korean students and adults to help them better understand and speak, read, and write the English language.
• Developed customized lesson plans to enhance English language proficiency for diverse learner groups.
• Fostered engaging learning environments through interactive activities and multimedia resources.
• Collaborated with fellow ESL tutors to share best practices, resources, and techniques for successful language instruction.