Summary
Work History
Education
Skills
Personal Information
Philhealth
Tin
Sss
Pag-ibig
MICHA G. DE GUZMAN

MICHA G. DE GUZMAN

ALIAGA,N.E
It is never too late to be what you might have been.
George Eliot

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Frontline Member Associate

Petnet Inc.
Cabanatuan City, NUEVA ECIJA
06.2022 - Current
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.

Administration Clerk

MSR Healthcare Inc. Eduardo L. Joson Memorial Hospital
CABANATUAN CITY, NUEVA ECIJA
01.2022 - 06.2022
  • Established and maintained standard office procedures to achieve demanding targets.
  • Handled incoming phone calls and answered questions from callers.
  • Scheduled appointments and managed calendars for Patients.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Customer Service Champion

Dragonpine Inc.
CABANATUAN CITY, NUEVA ECIJA
07.2019 - 04.2021
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Facilitated sales of services and goods.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Pumped gas for guests and took payments.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.

Waitress

Edgardo's Cafe
CABANATUAN CITY, NUEVA ECIJA
04.2018 - 10.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Cashier

Jollibee
CABANATUAN CITY, NUEVA ECIJA
06.2017 - 03.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Senior Sales Associate

Zenzest Asia Inc.
CABANATUAN CITY, NUEVA ECIJA
10.2015 - 04.2016
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed sales plans to increase market share, customer base and revenue.

Sales Clerk

Metro Manila Shopping Corp.
CABANATUAN CITY, NUEVA ECIJA
03.2015 - 09.2015
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Kept front check out area clean and organized for efficient service.

Education

Bachelor of Science - in Accounting Technology

College For Research And Technology, Cabanatuan City, Nueva Ecija
06.2020 - 05.2021

Skills

  • Complaint handling
  • Service appointment scheduling
  • Hospitality and accommodation
  • Product sales
  • Sales quotas
  • Problem-solving
  • Transaction processing
  • Cash handling
  • Money handling
  • FLUENT IN English
  • Cash drawer balancing
  • Friendly and outgoing
  • POS system operation
  • Upselling strategies
  • Time management

Personal Information

  • Age: 28
  • Height: 5'3"
  • Weight: 70 kg
  • Citizenship: Filipino
  • Date of Birth: October 25 1996
  • Gender: Female
  • Marital Status: Single
  • Religion: Roman Catholic

Philhealth

21-050192758-3

Tin

321-253-599

Sss

02-3751084-2

Pag-ibig

1211-5252-7299

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MICHA G. DE GUZMAN