Micah Francia Peter

• Worked on the Seller Support Team for a Third Party International Event Ticketing Platform called Viagogo/StubHub.
• I handled calls, chats, and e-mails.
• As a member of the Seller Support Team, I helped ticket sellers resolve issues with their sales. I also supported the buyers when they resell their purchased tickets, and when they are having technical issues with locating their tickets.
• I also helped new hires during their training. I helped them with the technicalities of the platform, made sure that they are using correct grammar and pronunciation, shared my experiences and common scripts that I use to make the calls easier for them.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

I owned and managed a printing business called StarApple Prints.

I handled all areas of the business. Starting from posting ads to gain clients, receiving orders that are specific for each client, designing logos for their companies if they do not have one yet, printing the design, transferring them to the media that the choose, packing, up to the delivery.

I consider this as my greatest achievement as I was able to secure one order that consisted of 11,000 pieces of masks. I was able to convince my client to use my service, despite of the competitor's lower price and more intricate design.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Improved team productivity by introducing innovative project management tools and techniques.