Micah Charissa De Guzman
HR Officer / Purchasing Assistant / Recruitment Specialist / Executive Administrative Assistant / E-Commerce Sales Coordinator / Warehouse Operations Manager
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure HR position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
Warehouse Operations Manager
QLB CONCEPT'S ONLINE SHOP
01.2024 - Current
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Streamlined operations for faster order processing.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Developed safety programs to protect workers and reduce injuries.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Integrated warehouse operations with existing and new business processes.
- Conducted research to address shipping errors and packaging mistakes.
- Developed and maintained knowledgeable and productive team of employees.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
E-Commerce Sales Coordinator
MA TE GENERAL TRADING INC
01.2022 - 12.2023
- Collaborated with cross-functional teams on site-wide improvements, enhancing overall functionality and appearance.
- Processed orders from multiple store using the BIGSELLER system.
- Developed promotional strategies for seasonal sales events, resulting in increased revenue and brand exposure.
- Managed inventory levels, ensuring optimal stock availability for high demand items.
- Monitored online reviews closely to gather valuable consumer feedback and inform future business decisions regarding product offerings or customer service improvements.
- Worked directly with account managers on new orders.
- Coordinated with suppliers to negotiate cost-effective agreements while maintaining product quality standards.
- Developed strong relationships with shipping carriers, negotiating favorable rates while ensuring reliable delivery services for customers.
- Assisted in the development of e-commerce policies and procedures, ensuring consistent best practices across the organization.
- Implemented effective social media strategies to promote brand awareness and drive traffic to the e-commerce platform.
- Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
- Enhanced customer experience by optimizing product listings and regularly updating content.
- Drove social media impressions, followers and interactions.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
- Managed affiliate marketing partnerships to drive incremental revenue through strategic collaborations with relevant influencers or websites.
- Coordinated and drove e-commerce and social media platforms.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Monitored trends in online retail to identify new opportunities for growth.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Negotiated with suppliers to secure best prices for products.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Implemented marketing campaigns to increase customer engagement and sales.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Executive Administrative Assistant
HUANYA CONSTRUCTION SERVICES INC.
10.2021 - 12.2023
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
After-School Tutor
Not Applicable
05.2016 - 11.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Recruitment Specialist
SUN LIFE PHILIPPINES
09.2020 - 07.2021
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Coordinated seamless onboarding experiences for new employees, setting them up for success within the organization.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
- Identified opportunities for streamlining interview processes by providing training resources to hiring managers.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administered employee benefits programs and assisted with open enrollment.
- Completed human resource operational requirements by scheduling and assigning employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
Purchasing Assistant
ESMENDA ENGINEERING WORKS
06.2019 - 02.2020
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Maintained complete documentation and records of all purchasing activities.
- Improved supplier relationships through regular communication and transparent dealings.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Supported senior staff in the execution of strategic sourcing initiatives, leading to more competitive supplier agreements.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed negotiations for contract terms and conditions.
- Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Processed purchase orders and invoices in accordance with company procedures.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
- Established relationships with vendors to support access to latest product information and pricing.
HR Officer
Emends Engineering Works
05.2019 - 02.2020
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR Intern
People's Television Network
05.2018 - 07.2018
- Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Post new positions on different jobsites and job boards.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Education
Bachelor of Science - Psychology
BULACAN STATE UNIVERSITY
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Inventory Management
Timeline
Warehouse Operations Manager
QLB CONCEPT'S ONLINE SHOP
01.2024 - Current
E-Commerce Sales Coordinator
MA TE GENERAL TRADING INC
01.2022 - 12.2023
Executive Administrative Assistant
HUANYA CONSTRUCTION SERVICES INC.
10.2021 - 12.2023
Recruitment Specialist
SUN LIFE PHILIPPINES
09.2020 - 07.2021
Purchasing Assistant
ESMENDA ENGINEERING WORKS
06.2019 - 02.2020
HR Officer
Emends Engineering Works
05.2019 - 02.2020
HR Intern
People's Television Network
05.2018 - 07.2018
After-School Tutor
Not Applicable
05.2016 - 11.2021
Bachelor of Science - Psychology
BULACAN STATE UNIVERSITY
04.2001 -
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