Micah Gonzales
Balabag, Pavia, Iloilo
Summary
Driven Business Center Operation Assistant with a proven track record at Mandurriao Star, Inc., excelling in customer service and POS system management. Skilled in resolving customer issues, enhancing transaction efficiency, and boosting sales through effective communication and teamwork. Achieved notable customer satisfaction rates, demonstrating adaptability and attention to detail in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Business Center Operation Assistant
Mandurriao Star, Inc.
02.2016 - 11.2024
Accept and process various bills payments. Assist customers with payment inquiries, resolve issues and provide receipts. Offers various prepaid cards products like phone cards and load services. Handle cash and non-cash transactions, operate point-of-sale(POS) systems.
Education
Bachelor Of Science In Development Communication -
West Visayas State University
Lapaz, Iloilo City04.2015
Skills
- Customer Service: Handling customer inquiries, resolving issues and providing assistance
- Cash Handling: Managing cash transactions, operating POS systems and balancing cash drawers
- Communication: Effective verbal and written communication with customers, colleagues and management
- Problem-Solving: Resolving customer complaints, technical issues and transaction problems
- Time Management: Meeting sales targets, managing multiple customers and prioritizing tasks
- Point-of-Sale (POS) Systems: Operating POS software, handling transactions and managing inventory
- Payment Processing: Processing various payment methods (cash, credit/debit cards, mobile payments)
Core Skills
Technical Skills
- Inventory Management: Monitoring stock levels, reporting shortages and restocking prepaid cards
- Basic Accounting:Managing daily sales reports, reconciling transactions and handling cash deposits
- Interpersonal Skills: Building relationships with customers, colleagues and management
- Sales and Marketing: Promoting products, meeting sales targets and upselling/cross-selling
- Adaptability: Handling changing situations, new products and updated policies
- Attention to Detail: Accurately processing transactions, managing cash and maintaining records
- Teamwork: Collaborating with colleagues to achieve sales goals and resolve customer issues
Soft Skills
Timeline
Business Center Operation Assistant
Mandurriao Star, Inc.
02.2016 - 11.2024
Bachelor Of Science In Development Communication -
West Visayas State University
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