Summary
Overview
Work History
Education
Skills
Timeline
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Micaela JessicaA Almaden

Bacoor, Province Of Cavite

Summary


Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows. Track record of reliability and adaptability in dynamic work environments.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.


Overview

3
3
years of professional experience

Work History

Data Entry Specialist

Sportscardpro
01.2024 - Current
  • Reviewed documents for accuracy before inputting.
  • Monitored data entry processes to identify areas for improvement.
  • Completed data entry tasks with accuracy and efficiency.
  • Updated databases, keeping information accurate and current.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.

Customer Service Representative

Conduent
01.2024 - 04.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing their hotel booking, improving overall user experience.
  • Proactively offered tailored recommendations to customers, ensuring they received exceptional service and support
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

TaskUs
08.2022 - 07.2023
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Effectively managed a high volume of calls while consistently going the extra mile to ensure exceptional customer satisfaction
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

Majorel
04.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Science - Social Work

Cavite State University Indang Campus
Indang, Province Of Cavite, Philippines

Skills

  • Accuracy and attention to detail

  • Spreadsheet management

  • Data collection

  • Data processing

  • Customer relations

  • Problem resolution

  • Relationship building

  • Complaint handling

  • Computer proficiency

  • Microsoft Excel

  • Documentation

Timeline

Data Entry Specialist

Sportscardpro
01.2024 - Current

Customer Service Representative

Conduent
01.2024 - 04.2024

Customer Service Representative

TaskUs
08.2022 - 07.2023

Customer Service Representative

Majorel
04.2022 - 08.2022

Bachelor of Science - Social Work

Cavite State University Indang Campus

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Micaela JessicaA Almaden