MICA CAMILLE SANTOS

• Coordinate with external and internal partners to meet the sales plan.

• Monitor the overall sales of the gift registry and creates promotion for several sections/ products on a seasonal timing.

• Assign the day-to-day manpower of customer service department, accomplish work permit, submit monthly and daily report.

• Oversee Customer Service Department, clinic, coffee shop and Business Center Operations Department.

• Effortless Customer Experience Ambassador.

• SM Green Finds Ambassador.

• Monitor the supplies and deliveries

• Organize customers event for Gift Registry

• Organize registrant and guest data

• Facilitate the needs of the customer from the registration up to the delivery of the items.

• Handles different loyalty cards under SM Store

• Facilitate returns and refund process

• Handles complaints and commendations from customers both instore and online

• Organize data, encoding, preparing and collating reports

• Organizing and servicing meetings

• Answering calls, taking messages and handling correspondence

• Process bills payment, prepaid reload and concert tickets

• Process PSA

• Call bank for card approval (straight, installment, buy now pay later promo, anti-Fraud verification)

• Process difficult transactions in terms of cashiering

• Act as counter utility clerk

• Process customers tender

• Balance customers items (receipt vs actual)

• Promote local and chainwide promotions and help to upsize customers basket