To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Afni
Quezon City, Metro Manila, Philippines
07.2023 - 02.2024
Responded to customer needs through competent customer service and prompt problem-solving.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Experience Agent
Alorica
Quezon City, Metro Manila, Philippines (Remote)
10.2021 - 04.2023
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Field Interviewer
Social Weather Stations
Quezon City, Metro Manila, Philippines
04.2019 - 09.2021
Conducted house-to-house survey and interview regarding current social issues
Managed paperwork to summarize results of interview and survey conducted
Education
Bachelor of Arts - Political Science
University of Caloocan City
Caloocan City, Metro Manila, Philippines
08.2021
Skills
Adaptability
Friendly and Patient
Multitasking
Problem-solving abilities
Attention to Detail
Goal Setting
Character Reference
Mary Joy Ymata Daryl Bon
Customer Service Representative Customer Retention Agent