Mia Paulyn Garcia
Quezon City, Metro Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Afni
07.2023 - 02.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Experience Agent
Alorica
10.2021 - 04.2023
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Field Interviewer
Social Weather Stations
04.2019 - 09.2021
- Conducted house-to-house survey and interview regarding current social issues
- Managed paperwork to summarize results of interview and survey conducted
Education
Bachelor of Arts - Political Science
University of Caloocan City
Caloocan City, Metro Manila, Philippines08.2021
Skills
- Adaptability
- Friendly and Patient
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Goal Setting
Character Reference
Mary Joy Ymata Daryl Bon
Customer Service Representative Customer Retention Agent
09957285076 09052636801
Timeline
Customer Care Representative
Afni
07.2023 - 02.2024
Customer Experience Agent
Alorica
10.2021 - 04.2023
Field Interviewer
Social Weather Stations
04.2019 - 09.2021
Bachelor of Arts - Political Science
University of Caloocan City
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