Mia Mariel Olazo
Quezon City, Metro Manila,00
Summary
I am a highly organized, dedicated and diplomatic Customer Service Representative with a proven ability to improve working environment and a commitment to the company's welfare.
Sensitive to customers concerns, I possess strong interpersonal skills, demonstrating the utmost discretion and integrity when dealing with confidential information.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
I am also proficient in business, reflected in familiarity with customer service and back office queries
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Nearsol
07.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Travelers Assistant
EMAPTA
04.2023 - 06.2024
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Customer Service Representative
Sitel ( Foundever)
04.2018 - 04.2023
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor Of Science - Information Technology
Quezon City University
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Product knowledge
- Appointment scheduling
Timeline
Customer Care Representative
Nearsol
07.2024 - Current
Travelers Assistant
EMAPTA
04.2023 - 06.2024
Customer Service Representative
Sitel ( Foundever)
04.2018 - 04.2023
Bachelor Of Science - Information Technology
Quezon City University
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