Mia Cassandra Juntura
Talent And Development Analyst
Pasig, Metro Manila
Summary
Driven professional with a proven track record at PwC Service Delivery Center, specializing in Learning and Development. Excelled in automating processes and enhancing client satisfaction through effective training and project management. Skilled in data analytics and team leadership, demonstrating a goal-oriented mindset and a knack for fast learning.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Learning and Admin Analyst
PwC Service Delivery Center
2021.07 - 2024.08
- Successfully automate, handled and maintained Learning and Admin Database that contains staffs that are cleared for each services.
- Collaborated with cross-functional teams to identify accurate training requirements for each territories.
- Facilitated New Hires training.
- Spearheaded projects to improve client satisfaction.
Learning and Development Associate
PwC Service Delivery Center
2019.07 - 2021.06
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders (e.g. AU, SG, NZ, HK and US clients), facilitating effective communication across departments and teams.
- Developed and implemented automations (e.g. UIpath, Alteryx and SQL) to reduce manual processes.
Learning and Education Processor
Collabera Inc.
2019.01 - 2019.06
- Handled client-based New hires training for PwC AC Manila.
- Maintained accurate training logistics and ensured timely completion of all reports.
- Developed expertise in MS Excel and Google sheets for effective data analysis.
Education
Bachelor of Science - Psychology
Rizal Technological University
Pasig, Metro Manila, Philippines 2001.04 -
Skills
Documentation And Reporting
Report Preparation
Excel proficiency
Project Management
Big Data Analytics
Goal-oriented mindset
Team Collaboration and Leadership
Data Management
Training Planning
Administrative tasks
Fast Learner
Knowledgeable in UI path, Alteryx, SQL and Macro
Accomplishments
- Loyalty recognition for serving 5 years in the firm
- Deployed 2000+ onboarding staffs equipped with complete training
- Handled one of the biggest database in the firm (L&E tracker - contains staffs that are cleared for each services)
Certification
Global Delivery Model Instructing Skills Certified
Timeline
Learning and Admin Analyst
PwC Service Delivery Center
2021.07 - 2024.08
Mental Wellness Advocate Certified
2021-06
Global Delivery Model Instructing Skills Certified
2020-11
Learning and Development Associate
PwC Service Delivery Center
2019.07 - 2021.06
Learning and Education Processor
Collabera Inc.
2019.01 - 2019.06
Bachelor of Science - Psychology
Rizal Technological University
2001.04 -
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