Mia Estelloso
Government Employee
Talisay City, Negros Occidental
Summary
- A Team Leader who effectively managed an organized team of more than 10 years of experience in a steadfast leadership. Maintaining such equilibrium radiates focus and hard work amicable to ethical standards of civil servants in the government.
- Dependable public servant who hold on to uplifting the banner of government service which is to offer fair accommodation to all its clientele.
- Accomplished Masters degree holder, applied knowledge and gained practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
- Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
- Dedicated team leader and highly effective in undertaking administrative and goal-driven task. Manages and observes article in a detailed manner. Motivated to achieve outstanding success through prompt communication and helpful approach.
- Demonstrated history of meeting the agency's mission and vision, goals and promoting best practices. Overcome responsibilities with ease under pressure and smoothly adjust oneself with different work culture in a flexible and innovative manner.
- Enthusiastic public service provider with knowledge of resolving clients' issue. Work beyond an extra mile to increase success through effective work strategies and client satisfaction in service delivery.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Public Service and Administration
City Government of Talisay City, Negros Occidental
Talisay City, Negros Occidental, Philippines
10.2012 - Current
October 1, 2012 - December 31, 2014
Casual Employee
Human Resource Management Office
City Government of Talisay, Negros Occidental
- Received Application for Leave of all regular and casual employees to be approved by HR Department Head
- Processed and prepared Application for Leave of all regular and casual employees
- Recorded and updated leave credits of all regular and casual employees and posted updates in their individual leave cards
January 3, 2015 - June 30, 2016
Local Legislative Staff Assistant 1 (Co-Terminus Appointment)
Office of the City Vice Mayor
City Government of Talisay, Negros Occidental
- Assisted and facilitated requests for appointment with City Vice Mayor
- Prepared weekly schedules of City Vice Mayor
- Facilitated requests for financial assistance from clients to be approved by City Vice Mayor
- Prepared pertinent documents for approval and signature of Sangguniang Panlungsod Members and City Vice Mayor
- Managed and facilitated all projects and programs of City Vice Mayor's Office
July 1, 2016 - October 6, 2021
Computer Operator II
City Planning and Development Office (Plantilla Appointment-Regular)
(Detailed at the City Mayor's Office)
City Government of Talisay, Negros Occidental
- Received various communications from different agencies and stakeholders and endorsed to Executive Secretary for appropriate action
- Handled and facilitated various special projects of Office of the City Mayor
- Assisted clients and different stakeholders for appointment and courtesy call with City Mayor
- Received different pertinent documents for review and approval of City Mayor
- Worked and collaborated with Barangay Officials to further assist constituents of plans and programs of City Government
October 7, 2021 - Present
Environmental Management Specialist 1
City Planning and Development Office
(Detailed at the City Mayor's Office)
City Government of Talisay, Negros Occidental
- Prepared schedules of City Mayor in a weekly basis
- Received various communications from different agencies and stakeholders and endorsed to Executive Secretary for appropriate action
- Assigned and requested Executive Assistants to attend different executive meetings and various programs in behalf of the City Mayor
- Prepared and send out invitations during special city celebrations and festivities
- Received and reviewed pertinent documents for Local Chief Executive's approval and signature
- Handled and facilitated Barangay-based activity of City Mayor's Office such as: Mayor Neil Lizares Day Program, Feeding Program, and Expanded Burial Assistance Program
Service Station Manager
Meliton Petron Service Station
Talisay city, Philippines
06.2009 - 07.2012
- Managed teams of 20 with 3 shifting cashiers, 10 shifting pump attendants, and full-time mechanic, providing clear instruction and effective training and interaction to achieve excellent results.
- Maintained adequate levels of Retailed Automotive Fuels and consumers' choice petroleum products, performing stock take checks and ordering additional parts and products on weekly and special order basis.
- Executed data-driven sales and marketing strategies to boost revenue.
- Directed and supervised front-of-house operations, upholding company standards.
- Warmly greeted customers and maintained positive relationships, generating consistent repeat business.
Technical Support Representative
Teletech Customer Care Management, Inc.
Bacolod City, Negros Occidental, Philippines
06.2008 - 12.2008
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Investigated and diagnosed customer's technical and product queries.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Branch Manager
Maria Gracia Pawnshop, Inc.
Talisay city, Philippines
06.2003 - 06.2008
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Performed monthly and quarterly employee performance appraisals.
- Maintained detailed records of branch office activities.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Evaluated staff and customer feedback to improve branch operations.
- Built and nurtured customer relationships to retain business and loyalty.
Education
Bachelor of Science - Computer Science
University of Saint La Salle
Bacolod City, Negros Occidental 06.1998 - 04.2003
Skills
Public service interpreting
Budget preparation and administration
System development and administration
Public service liaisons
Delivery and service management
Attention to Detail
Multitasking
Customer Service
Decision-Making
Team Building
Relationship Building
Accomplishments
April 18-20, 2023
Training/Seminar on Managing the Core Functions of a Records Management Program: Electronic and Manual Practices within the Context of Good Governance and Accountability
Conducted by:
PHILIPPINE ASSOCIATION OF RECORDS OFFICERS AND ARCHIVISTS, INC.
October 15, 2020
Webinar on Strategic Foresights and Futures of Planning: The Integrated Capability Building Program
Conducted by:
LOCAL AND REGIONAL DEVELOPMENT PLANNING (MPA 213) CARLOS HILADO MEMORIAL STATE UNIVERSITY
October 9, 2020
Webinar entitled "Coping Mechanism-Resiliency, Management, Plans and Programs: The New Normal"
Conducted by:
LOCAL AND REGIONAL DEVELOPMENT PLANNING (MPA 213) CARLOS HILADO MEMORIAL STATE UNIVERSITY
October 2, 2020
Webinar on Environmental Planning Amidst the Pandemic: Tourism Promotion versus Ecological Preservation
Conducted by:
LOCAL AND REGIONAL DEVELOPMENT PLANNING (MPA 213) CARLOS HILADO MEMORIAL STATE UNIVERSITY
May 7-10, 2019
Training/Seminar on Human Resources Management: Developing Effective Work Teams
Conducted by:
PERSONNEL OFFICERS ASSOCIATION OF THE PHILIPPINES
March 21, 2019
Gender Sensitivity Training
Conducted by:
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE,
CITY OF TALISAY
September 20, 2018
Employees' Compesation Package Seminar (ECC)
Conducted by:
HUMAN RESOURCE MANAGEMENT OFFICE,
CITY OF TALISAY
November 19-21, 2018
Customer Service Training for Government Workers in Local Government Unit-Talisay City
Conducted by:
CITY MAYOR'S OFFICE,
CITY OF TALISAY
December 4-5, 2015
Year-End Assessment Cum Seminar on Information and Electronic Records Management of the Sanggunian Secretaries and Legislative Staff
Conducted by:
LEAGUE OF SANGGUNIAN SECRETARIES OF OCCIDENTAL NEGROS, INC. (LESSON)
January 21-22, 2014
Seminar-Workshop on Formulating the Strategic Agency Human Resource Plan of the City Government of Talisay
Conducted by:
HUMAN RESOURCE MANAGEMENT OFFICE-CITY OF TALISAY/CIVIL SERVICE COMMISSION
March 14, 2014
SEMINAR on Violence Against Women
Conducted by:
CITY COOPERATIVE OFFICE-CITY OF TALISAY
May 23, 2024
Performance Governance System (PGS) Level 2 Cascading: Adaptation Stage (MOD: AA) in line with the City's Vision
Conducted by:
OFFICE OF THE STRATEGICMANAGEMENT/CITY MAYOR'S OFFICE-CITY OF TALISAY
April 10-11, 2014
Seminar-Training on Advance Course for Effective Leave Administration
Conducted by:
CIVIL SERVICE COMMISSION
February 20-21, 2014
Performance Governance System (PGS) Level 2 Cascading Session in line with the newly-crafted vision, "The Village City: Among the 5 Leading Retirement Destination in the Philippines by 2020"
Conducted by:
OFFICE OF THE STRATEGICMANAGEMENT/CITY MAYOR'S OFFICE-CITY OF TALISAY
September 19-20, 2013
Seminar-Workshop on Formulating the Strategic Performance Management System
Conducted by:
HUMAN RESOURCE MANAGEMENT OFFICE-CITY OF TALISAY/CIVIL SERVICE COMMISSION
March 9-10, 2011
Driveway Sales and Services Course for Petron Service Masters
Conducted by:
PETRON CORPORATION
April 27, 2011
Social Security Systems Seminar and Training on Computerized Submission of Monthly and Quarterly Reports (R3 FILE GENERATOR)
Conducted by:
SOCIAL SECURITY SYSTEMS
August 13, 2010
PHIC Seminar and Training on Computerized Submission of Monthly and Quarterly Reports (EMPLOYERS/EMPLOYEES RECORD)
Conducted by:
PHILIPPINE HEALTH INSURANCE CO.
July 18-24, 2008
Conference and Training on Customer Care, Involvement and Procedures
Conducted by:
TELETECH CUSTOMER CARE MANAGEMENT, (PHILS.)
Certification
Career Service Professional Eligibility (Civil Service Commission)
Timeline
Public Service and Administration
City Government of Talisay City, Negros Occidental
10.2012 - Current
Service Station Manager
Meliton Petron Service Station
06.2009 - 07.2012
Technical Support Representative
Teletech Customer Care Management, Inc.
06.2008 - 12.2008
Branch Manager
Maria Gracia Pawnshop, Inc.
06.2003 - 06.2008
Career Service Professional Eligibility (Civil Service Commission)
05-2003
Bachelor of Science - Computer Science
University of Saint La Salle
06.1998 - 04.2003