Mheldan Perando
Indang, Cavite,Philippines
Summary
Results-driven professional specializing in client relationship management and technical support. Demonstrated success in data privacy compliance and report generation. Possesses strong analytical skills and multitasking abilities, consistently achieving project goals with high standards. Focused on maintaining confidentiality and improving operational efficiency through innovative solutions.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Seafarer, Electro-Technical Officer
Thenamaris Philippines Incorporated
Malate, Manila, Philippines
2014.01 - Current
- Executed daily tasks with precision to ensure operational efficiency.
- Delivered assignments consistently within tight deadlines.
- Trained new recruits to enhance team skills and knowledge.
- Monitored system performance to detect potential issues proactively.
- Diagnosed malfunctions swiftly, restoring functionality to minimise disruptions.
- Maintained impeccable hygiene standards through diligent cleaning of work areas.
- Acquired new skills that boosted overall productivity.
- Utilised Microsoft Word for effective document creation and communication.
Customer service representative
Iqor Philippines
Dasmarinas, Province of Cavite
2015.03 - 2015.09
- Enhanced user experience by offering technical support.
- Streamlined communication channels with regular updates on company policies and promotions.
- Performed administrative duties to ensure smooth store operations.
- Fostered brand loyalty and repeat business through strong customer relationships.
- Boosted customer satisfaction by effectively resolving complaints and inquiries.
- Provided detailed product information to assist customers in making informed decisions.
- Contributed to service delivery improvements by sharing best practices in team meetings.
Seafarer
Chelsea Shipping Corporation
Taguig, Metro Manila
2013.01 - 2013.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical support representative
Teleperformance Philippines
Mandaluyong City, Metro Manila
2012.05 - 2012.12
- Utilised diagnostic tools to identify hardware malfunctions swiftly.
- Tailored technology solutions to meet specific client needs, ensuring customer satisfaction.
- Resolved complex technical issues through effective troubleshooting methods.
- Enhanced customer satisfaction by proactively resolving problems.
- Maintained high work standards under pressure, demonstrating resilience in demanding situations.
- Investigated and diagnosed customer technical and product queries effectively.
- Employed advanced troubleshooting techniques to resolve user interface problems.
- Translated lengthy troubleshooting steps into simplified instructions for clarity.
Technical support representative
ePLDT Ventus
Mandaluyong City, Metro Manila
2010.09 - 2012.03
- Established security protocols to safeguard sensitive data from cyber threats.
- Utilised diagnostic tools for rapid identification of hardware malfunctions.
- Managed software updates to ensure optimal performance and reliability.
- Resolved complex technical issues through effective troubleshooting methods.
- Fostered positive client relationships via excellent communication skills.
- Translated intricate troubleshooting steps into straightforward instructions for users.
- Took ownership of personal queue, ensuring timely resolution or escalation of issues.
- Delivered comprehensive set-up assistance for networking systems and IT equipment.
PLC Technician/Electrician
Puyat Steel Corporation
Mandaluyong City, Metro Manila
2009.01 - 2010.01
- Repaired faulty equipment, minimising downtime significantly.
- Conducted thorough testing of electrical systems for optimal performance.
- Diagnosed malfunctions swiftly to restore system functionality.
- Performed preventative maintenance tasks to mitigate potential issues.
- Adhered strictly to Health and Safety guidelines, reducing onsite accident risks.
- Maintained clean and safe working environments, protecting staff and visitors.
- Responded promptly to emergency call-outs, minimising damage or loss.
- Installed and tested circuit breakers, controls, fuses, lights, and motors.
Education
Industrial Instrumentation and Control
MFI Technological Institute
Philippines 2006.06 - 2009.10
Skills
- Community engagement
- Client relationship management
- Ethical discretion
- Feedback delivery
- Task coordination
- Technology adaptability
- Data privacy compliance
- File organization
- Data entry proficiency
- Remote communication
- Content writing skills
- Multitasking ability
- Schedule management
- Assertiveness skills
- High-volume data entry
- Call handling skills
- Flexibility and adaptability
- Email management
- Project support skills
- Report generation skills
- Prioritization skills
- Results orientation
- Technical report writing
- Telephone etiquette
- Client relations expertise
- Meeting facilitation skills
- Conflict resolution skills
- Interdepartmental coordination
- Data organization skills
- Records management skills
- Document preparation skills
- Policy adherence
- Stress resilience under pressure
- Proactivity and initiative taking
- Interpersonal savvy
- Organizational awareness
- Confidentiality procedures
- Time efficiency
- Critical evaluation
- Troubleshooting expertise
Languages
English
Fluent
Tagalog
Native
Affiliations
- I am a sneakerhead.
- I play badminton and voleyball
- I enjoy computer, mobile and console gaming.
- I am fond of fictional movies and series.
Timeline
Customer service representative
Iqor Philippines
2015.03 - 2015.09
Seafarer, Electro-Technical Officer
Thenamaris Philippines Incorporated
2014.01 - Current
Seafarer
Chelsea Shipping Corporation
2013.01 - 2013.08
Technical support representative
Teleperformance Philippines
2012.05 - 2012.12
Technical support representative
ePLDT Ventus
2010.09 - 2012.03
PLC Technician/Electrician
Puyat Steel Corporation
2009.01 - 2010.01
Industrial Instrumentation and Control
MFI Technological Institute
2006.06 - 2009.10