MHARYFA MAE ESPINOSA
Tarlac City
Summary
I am an IT Engineer, that provides IT-related services. Throughout my working journey, I have been more than willing to deepen and widen my knowledge, skills, and experience to learn new things in this field. Therefore, as a team player, I will deliver what has to be achieved with a great contribution to the company's growth and development.
Overview
7
7
years of professional experience
Work History
IT Officer
Midori Clark Hotel and Casino
07.2025 - 03.2026
- Installed, configured, and maintained computer hardware, software, systems, and networks to support operational needs.
- Executed system/server maintenance, including windows and firmware updates, to ensure optimal performance.
- Scheduled and managed software updates and maintenance for hotel/casino systems and hardware, enhancing reliability.
- Prepared detailed documentation including standard operating procedures for IT operations.
- Developed training materials for staff members on the use of computer systems.
- Coordinated with vendors on product acquisition, delivery schedules and other project related activities.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Recruited, trained and supervised IT department staff.
- Acquired foundational knowledge of Dell and HPE servers and components through hands-on experience, enhancing technical expertise.
IT Engineer
Midori Clark Hotel and Casino
07.2022 - 07.2025
- Delivered tier 1-2 IT support by assessing issues, troubleshooting, and providing solutions.
- Delivered technical support to end-users and vendors via calls, in-person visits, and remote assistance, improving user satisfaction and issue resolution.
- Documented and coordinated incident details for escalation to level 3 IT support, ensuring timely resolution of complex issues.
- Configured end-user PCs and peripheral devices for optimal performance.
- Installed licensed operating systems, office and security system on end-user PCs.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Managed system accounts to maintain security and access controls.
- Inspected and tested PC components to ensure effective asset utilization.
Assistant Secretary
Sangguniang Panlalawigan ng Tarlac, Capitol Annex
07.2020 - 12.2021
Customer Service Representative
Sutherland Global Services
01.2019 - 06.2020
Education
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY MAJOR IN NETWORKING ADMINISTRATION
TARLAC STATE UNIVERSITY
01-2019
SAN SEBASTIAN CATHEDRAL SCHOOL
01-2015
NEW CHRISTIAN ACADEMY
01-2011
Skills
- IT Support (Hardware and Software)
- IT Operations
- Active Directory Experience
- Basic Network Troubleshooting
- VMware Virtualization
- IT Asset Management
- Network Security (ESET and Bitdefender)
- IT Administrative Tasks
- Communication and Coordination
- Casino-Related System and Support
Timeline
IT Officer
Midori Clark Hotel and Casino
07.2025 - 03.2026
IT Engineer
Midori Clark Hotel and Casino
07.2022 - 07.2025
Assistant Secretary
Sangguniang Panlalawigan ng Tarlac, Capitol Annex
07.2020 - 12.2021
Customer Service Representative
Sutherland Global Services
01.2019 - 06.2020
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY MAJOR IN NETWORKING ADMINISTRATION
TARLAC STATE UNIVERSITY
SAN SEBASTIAN CATHEDRAL SCHOOL
NEW CHRISTIAN ACADEMY