Hi, I’m
Mhark Jhervey Garcia
Antipolo City, Province Of Rizal
Summary
Sharp Technical Advisor with 5 years of steering customers toward optimal technological and financial choices. Purveyor of sage advice on technology purchasing, development strategies, marketing priorities, and more. Keen to offer guidance on how to best employ existing assets and acquire new resources via optimal spending and prioritization. Analytical Technical Advisor committed to providing direction and support in any field. Manages multiple priorities effectively and maintains patience and composure during stressful situations. In-depth knowledge of procedures and practices.
Overview
5
years of professional experience
Work History
Concentrix
Technical Advisor Representative
05.2022 - 02.2024
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
C3 Everise
Experience Champion
02.2022 - 05.2022
Job overview
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Analyzed tax issues and made recommendations for remediation to management.
Callhounds
Customer Service Representative
10.2021 - 02.2022
Job overview
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Webscope
Telemarketer
06.2019 - 10.2021
Job overview
- Streamlined internal processes within the telemarketing department for improved efficiency in handling leads and closing deals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
Techmahindra Vcustomer
Customer Service Representative
10.2018 - 05.2019
Job overview
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Information College of Arts And Design
Senior High School from Humanities Social Sciences
08.2023
University Overview
- President , Student Association Membership
Skills
- Analytics
- Training and mentoring
- Operational Reporting
- Customer Support
- Requirements Analysis
- Technical Operations Management
- Computer Skills
- Friendly, Positive Attitude
- Excellent Communication
- Self-Directed
- Dependable and Responsible
- Social Perceptiveness
- Recordkeeping
- Customer Relations
- Public Speaking
- Attention to Detail
- Multitasking Abilities
- Team Management
- Tech-Savvy
Consecutive top agent
I was recognized as a top performer and agent for most of the companies I worked with, and the recent one with Concentrix was consecutive from August 2023 up to February 2024
Timeline
Technical Advisor Representative
Concentrix
05.2022 - 02.2024
Experience Champion
C3 Everise
02.2022 - 05.2022
Customer Service Representative
Callhounds
10.2021 - 02.2022
Telemarketer
Webscope
06.2019 - 10.2021
Customer Service Representative
Techmahindra Vcustomer
10.2018 - 05.2019
Information College of Arts And Design
Senior High School from Humanities Social Sciences
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