Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
MARY GRACE BARBECHO
Technical Support | Professor
Block 159 Lot 6 AFP Housing Bulihan Silang Cavite
Summary
Overview
19
years of professional experience
11
years of post-secondary education
3
Certifications
Work History
SolarWinds
Technical Support Representative Intermediate
10.2021 - Current
Job overview
- Answer inquiries from users of various computer systems on a daily basis, analyze issues, and come up with quick fixes to get systems back in working order.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Swiftly resolve issues and guarantee customer satisfaction, communicate openly and effectively with end users, coworkers, and management.
- Worked well in a team setting, providing support and guidance.
- Install and maintain hardware, software, and other tools as needed to satisfy customer needs, regularly monitor operating efficiency, and apply security patches and upgrades as required.
- Keep thorough records of all daily interactions with customers, installation work, reported problems, and resolved issues, as well as any additional measures requiring management or maintenance staff.
- Create training guides and troubleshooting techniques, attend seminars, trainings, and analyzing diagnostics information to become more technically literate to aid support staff and end users in correctly interacting with hardware and software.
- To define goals and objectives for system upgrades and improvements, work with the technical staff and clients.
University of Perpetual Help, Jonelta GMA CaviteGeneral Mariano Alvarez Cavite Philippines
College Professor and Senior High School Teacher
06.2007 - 06.2022
Job overview
- Subjects taught: Programming, Database Management System, Web Development, Computational Science, Math Elective, Animation, Computer Hardware Servicing, Empowerment Technology, Media Information Literacy.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Supported multidisciplinary research teams focused on scholarly publication.
- Taught diverse student population by employing various learning styles and abilities.
- Participated in various campus memberships at each assigned school to promote academics and faculty development.
University of Perpetual Help-Jonelta GMA CaviteGeneral Mariano Alvarez Cavite
Marketing Head
01.2021 - 10.2021
Job overview
- Increasing the UPHS-GMA brand awareness by coordinating marketing strategies with the sales, financial, public relations, and executive management
- Developing and managing the marketing department's budget
- I also oversee the branding, design, advertising, and doing promotional campaigns through digital and traditional means of marketing.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Compiled product and customer data to generate informed profit projections.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Maximized branding initiatives by strengthening program outreach and increasing communication between marketing and public relations.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
- Monitored and evaluated website analytics to assess campaign success, identify issues, and make forward-thinking adjustments to maintain targets.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
University of Perpetual Help System GMA CampusGeneral Mariano Alvarez Cavite
Adviser
11.2019 - 10.2021
Job overview
- Alumni Association for Computer Studies
- College of Computer Studies, UPHS-Jonelta, GMA Cavite, : Maintain CCS Alumni good relationship.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Educated students on college admissions process and scholarship requirements.
- Assisted students in exploring and selecting career paths.
- Provided resources to support students in achieving career goals.
UNITECH Education ProgramGeneral Mariano Alvarez Cavite
Professor
06.2010 - 06.2014
Job overview
- Subjects taught: Computer Fundamentals.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Designed and implemented various educational activities and programs to meet student needs.
MISnet IncMakati
Technical Associate
08.2006 - 03.2007
Job overview
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Supported Bring Your Own Device efforts by onboarding devices and verifying technical compliance.
- Performed routine preventive maintenance tasks to sustain technological readiness.
- Provided technological readiness training to reduce support ticket submissions.
- Maintained and deployed standardized software packages for deployment on company systems.
ENGTEK PRECISION PHILIPPINES, INC. Laguna
Information Technology Assistant
04.2004 - 10.2006
Job overview
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to software, hardware and technical support needs.
Education
AWS Re/startEdukasyon.ph
No Degree from Cloud Practitioner Fundamental Course
04.2001
University Overview
University of The East ManilaManila, Philippines
Ph.D. from Doctor in Information Technology
06.2020 - Current
University Overview
Passed the Comprehensive Exam
University of Perpetual Help System LagunaBiñan Laguna Philippines
Master of Science from Information Technology
06.2016 - 04.2018
University Overview
- Awarded Best in Thesis
- Loyalty Award
The BestechCavite Philippines
Computer Systems Servicing for TESDA National Certificate Level II from Information Technology
06.2015 - 01.2017
University Overview
The BestechCavite, Philippines
Bestech Computer Hardware Servicing for TESDA National Certificate Level II
01.2013 - 04.2013
University Overview
University of Perpetual Help System GMACavite, Philippines
Bachelor of Science from Computer Science
06.2000 - 04.2004
University Overview
- Academic Excellence Award
- Leadership Award
Risen Christ Catholic School SecondaryBulihan Silang Cavite
High School Diploma
06.1999 - 03.2000
University Overview
Skills
Communication Skills
Call Center Experience
Case Management
MS Office 365
Programming
Networking
Certification
Scrum Foundation Professional Certificate CertiProf
Affiliations
Affiliations
- Institute for Engineering Research and Publication (IFERP) India
- Member, Philippine Society of Information Technology (PSITE), Inc.,
- Computing Society of the Philippines (CSP)
- Leadership in Education Academy of the Philippines (LEAD)
Timeline
Technical Support Representative Intermediate
SolarWinds
10.2021 - Current
Marketing Head
University of Perpetual Help-Jonelta GMA Cavite
01.2021 - 10.2021
University of The East Manila
Ph.D. from Doctor in Information Technology
06.2020 - Current
Scrum Foundation Professional Certificate CertiProf
06-2020
Adviser
University of Perpetual Help System GMA Campus
11.2019 - 10.2021
Tesda Computer Hardware Servicing (CHS) NC Level II
10-2018
Microsoft Technology Associate: Networking Fundamentals
09-2016
University of Perpetual Help System Laguna
Master of Science from Information Technology
06.2016 - 04.2018
The Bestech
Computer Systems Servicing for TESDA National Certificate Level II from Information Technology
06.2015 - 01.2017
The Bestech
Bestech Computer Hardware Servicing for TESDA National Certificate Level II
01.2013 - 04.2013
Professor
UNITECH Education Program
06.2010 - 06.2014
College Professor and Senior High School Teacher
University of Perpetual Help, Jonelta GMA Cavite
06.2007 - 06.2022
Technical Associate
MISnet Inc
08.2006 - 03.2007
Information Technology Assistant
ENGTEK PRECISION PHILIPPINES, INC.
04.2004 - 10.2006
AWS Re/start
No Degree from Cloud Practitioner Fundamental Course
04.2001
University of Perpetual Help System GMA
Bachelor of Science from Computer Science
06.2000 - 04.2004
Risen Christ Catholic School Secondary
High School Diploma
06.1999 - 03.2000