Dynamic Customer Service Representative with a proven track record at Panasiatic Call Center Inc., adept at resolving conflicts and enhancing customer loyalty. Skilled in technical support and creative problem solving, I successfully increased customer satisfaction and contributed to sales growth through effective upselling strategies. Passionate about delivering exceptional service and fostering positive client relationships.
Hi, I’m
Metchie Del Castillo
Customer Service Representative For 8 Years And 2 Years As A Sales Associate
Bacolod
Summary
Overview
10
years of professional experience
Work History
Panasiatic Call Center Inc.
Customer Service Representative
05.2017 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Deton's General Merchandise
Sales Representative
04.2010 - 03.2013
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Identified and tapped into new markets, significantly expanding customer base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Education
West Negros University Bacolod City
Undergraduate from Hospitality Management
University Overview
Skills
Route dispatch
Timeline
Customer Service Representative
Panasiatic Call Center Inc.
05.2017 - Current
Sales Representative
Deton's General Merchandise
04.2010 - 03.2013
West Negros University
Undergraduate from Hospitality Management
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