Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Mesarie Silva

Business Management
Guihulngan,City Negros Oriental

Summary

Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

International Sales Manager

Alsamadi Group
Dubai, UAE
05.2020 - Current
  • Developed relationships with clients and potential clients to improve business growth.
  • Collaborated with Regional Sales Managers to make strategic sales decisions.
  • Traveled from Location to Location to reach customers in international markets.
  • Set objectives and led sales team to achieve aggressive global sales goals.
  • Demonstrated Product or Service and showcased Type features to entice customers to buy.
  • Motivated salesforce to achieve sales goals through incentives and rewards.
  • Retained Number% of clients and brought in Number new clients resulting in increased revenue and improved customer satisfaction scores.
  • Resolved issues escalated by Type departments to satisfy customers and increase confidence in Product or Service.
  • Improved sales techniques and made sales pitches to Number potential clients per quarter.
  • Documented transactions and managed high-value accounts using Software.
  • Negotiated with Type companies to achieve advantageous deals for company.
  • Hired, trained and managed salesforce of Number.
  • Owned all aspects of sales planning, development and team and account management for central Type territory.
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing Number long-term accounts.
  • Coordinated Number employees selling Type products and services worth over $Amount.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of Number employees.
  • Created and launched new online marketing strategies, resulting in Number% sales increase.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Reduced allowance spending by Number% by improving timing and quality of operational processes.
  • Hired, supervised and coached Number employees on sales strategies to optimize performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Streamlined Type procedures and Type tasks by implementing Software.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Promoted sales of Type and Type items to achieve revenue targets, bringing in $Amount in Type year.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Built relationships with customers and community to establish long-term business growth.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Trained Number new sales representatives on sales strategies and processes to reduce process gaps.
  • Surpassed sales targets Number% consistently and maintained solid Type rankings.
  • Increased sales revenue Number% in Year and Number in Year while producing over $Amount annually.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Set weekly goals for Number inside sales representatives.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Capitalized on solutions presented by Type CRM software to enhance lead prospecting and sales management.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Marketed Product type to targeted audience at trade shows and events.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed accounts to retain existing relationships and grow share of business.
  • Incorporated Type sales strategies, boosting sales additional Number%.
  • Applied Type and Type strategies to engage in new business opportunities and develop existing accounts.
  • Identified opportunities for growth within Location territory and collaborated with sales teams to reach sales goal.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas by Number%.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Performed analysis of competition to determine strengths and weaknesses as compared to Product or Service.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Sold products by developing relationships with network of Type professionals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led solution selling strategy initiatives to maximize sales of Product or Service.
  • Maintained up-to-date knowledge of Product and performed competitor analysis.
  • Increased sales by Number through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.

International Corporate Trainer

Alsamadi Unlimited
London, England
12.2019 - 05.2020
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Created and oversaw Type training programs for operations.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Developed and implemented updating training programs for Number employees.
  • Liaised between executives and entry-level workers, facilitating smooth communication.
  • Used Software to design training for Type employees and increase company retention and productivity rates Number%.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Received and processed stock into inventory management system.
  • Conducted research, gathered information from multiple sources and presented results.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Store Manager

Alsamadi Unlimited
Kuwait, Kuwait
12.2018 - 12.2019
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Prepared annual budgets with controls to prevent overages.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Assistant Store Manager

Alshaya Group
Kuwait, Kuwait
07.2014 - 12.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Compiled financial data to comply with budget.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Visual Merchandiser

Alshaya Group
Kuwait, Kuwait
10.2013 - 07.2014
  • Monitored and replenished display inventory and restructured according to available stock.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Arranged consistent shelves, bins and racks at Number locations by following established planograms.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Supervised team of up to Number merchandising employees and monitored adherence to company standards.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Updated floor design for Number square foot facility to more effectively present products to patrons.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Developed merchandising strategy to efficiently move overstock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Completed stock orders and managed inventory levels.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Created visual marketing and styled window displays.
  • Organized and tracked departmental receipt flow for new and reordered merchandise.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Organized store merchandise racks by size, style and color.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Sales Executive

Alshaya Group
Kuwait, Kuwait
07.2011 - 10.2013
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
  • Developed and led sales training initiatives for employees and teams across organization.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.

Education

Bachelor Of Science In Business Administration - Business Management

Negros Oriental State University
Guihulngan City
03.2005 - 06.2009

Skills

    Executive sales strategies

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Accomplishments

  • Resolved product issue through consumer testing.

Certification

[Area of certification] Training - [Timeframe]

Interests

Travel

Blogging

Current Issues

Political issues

Timeline

International Sales Manager

Alsamadi Group
05.2020 - Current

International Corporate Trainer

Alsamadi Unlimited
12.2019 - 05.2020

Store Manager

Alsamadi Unlimited
12.2018 - 12.2019

Assistant Store Manager

Alshaya Group
07.2014 - 12.2018

Visual Merchandiser

Alshaya Group
10.2013 - 07.2014

Sales Executive

Alshaya Group
07.2011 - 10.2013

Bachelor Of Science In Business Administration - Business Management

Negros Oriental State University
03.2005 - 06.2009

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Mesarie SilvaBusiness Management