Summary
Overview
Work History
Education
Skills
Additional Information
Certification
TRAVELLING, LISTENING TO MUSIC, WATCHING NETFLIX GARDENING
Timeline
Generic

MERYL ARRANZ

BANK EMPLOYEE
VIGAN CITY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience
8
8
years of post-secondary education
7
7
Certifications

Work History

SALES AND SERVICE ASSOCIATE

PHILIPPINE NATIONAL BANK
VIGAN CITY
08.2007 - Current

NEW ACCOUNT FUNCTIONS

  • Interviews clients on their financial needs, offer appropriate product or service and secures requirements from the client in the opening of accounts.
  • Processes the opening of accounts (SA, CA TD)
  • Prints all documents and secures client's signature
  • Refers documents to officers for review and approval
  • Monitors and follows up until submitted, documentary deficiencies of accounts opened.
  • Processes the sale of MC, TT, DD
  • Monitors maturity of term placements and processes payment of interest and/or renewal of deposit.
  • Processes request for Bank Certification, Bank Statements, ATM card replacements and lost passbook replacements.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Updated accounts with timely maintenance processing to keep records accurate and compliant with the bank's requirements.
  • Helped generate sales and identified leads.

TELLERING FUNCTIONS

  • Accepts deposits and bill payments/collection in favor of beneficiaries of collection arrangements.
  • Pays encashment of checks and withdrawals within authorized limits; secures officers approval beyond authorized limits.
  • Verifies technicalities of checks deposited/encashed and ensures accuracy and genuiness of cash recieved or paid.
  • Verifies signature of clients on withdrawal slip and check encashment.
  • Establishes identity of person(s) making withdrawals or encashments and require clients to sign in the acknowledgement portion of the withdrawal slip.
  • Ensures that deposit/withdrawal slips are properly filled-out as to account number, account name, date, amount and signature of client.
  • Validates original source document for over-the-counter transactions and ensures that they are posted correctly to their respective accounts.
  • Performs ATM transactions reconciliation.
  • Balances Tellers totals at the end of the day against source documents and submit to supervising officer for approval.

LOAN PROCESSOR

RURAL BANK OF MAKATI, INC.
VIGAN CITY
02.2007 - 04.2007
  • Checks loan applications and other documents submitted by the client related to loans.
  • Verifies accuracy of the cash flow of the applicant.
  • Gathers information regarding deviations in the application.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Set up and completed loan submission packages.
  • files documents related to loans.

BUSINESS SUPPORT ASSISTANT

MYSERV INTERNATIONAL, INC
PASIG CITY
03.2003 - 03.2005
  • Handles aging and prepares report on aged Account Receivables.
  • Encodes Official Receipts to the system.
  • Prepares credit memos for discounts, collection short/over and AR adjustments.
  • Reconciliation of bank statements
  • Receives inventory of stocks and prepares receiving reports.
  • Issues revolving stocks to salesman
  • Audit of inventory (salesmen and Warehouse)
  • Attend to various customer concerns.
  • Performs task as may be assigned

ACCOUNTING ASSISTANT

BLUE CROSS GROUP OF COMPANIES
MAKATI CITY
06.2001 - 03.2003
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processes disbursement of checks and vouchers
  • Checks daily collection report with corresponding attachments
  • Monthly and Quarterly preparation of Expanded Taxes withheld
  • Prepares assigned schedule for Financial Statement
  • Monitors post dated checks
  • Filing of documents related do disbursements.
  • Performs task as may be assigned.

Education

Bachelor of Science - ACCOUNTANCY

SAINT LOUIS UNIVERSITY
BAGUIO CITY
06.1996 - 03.2000

High School Diploma -

DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY
06.1992 - 03.1996

Skills

Sales and service-oriented

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Additional Information

AWARDS RECIEVED:

* EXCELLENCE AWARDEE - REVENUE GENERATION AND CUSTOMER SERVICE

* TOP REFERRER - NEW ACCOUNTS GENERATION TERM DEPOSITS CATEGORY

* HIGHEST PRODUCTION - ANNUALIZED NET PREMIUMS

Certification

NEW ACCOUNTS SEMINAR

TRAVELLING, LISTENING TO MUSIC, WATCHING NETFLIX GARDENING

Hobbies offers a unique benefits and can be a great way to relax, learn new skills and connect with others. Travelling with loved ones is one wonderful hobby that can create lasting memories and strengthen relationships. Whether you're exploring new cities and cultures, relaxing on a beach, or embarking on an adventure in the great outdoors, travelling with loved ones allows you to share experiences and create bonds that will last a lifetime. Plus, it's a great way to step out of your comfort zones and try new things. I also love listening to music. It can be a great way to relax, unwind, and escape from the stresses of daily life. 

Timeline

NEW ACCOUNTS SEMINAR

03-2019

COUNTERFEIT DETECTION

04-2015

SIGNATURE VERIFICATION

04-2015

INTERNAL CONTROL CONCIOUSNESS

09-2014

COMPLIANCE AND AMLA AWARENESS

11-2012

BRANCH SELLING CERTIFICATE

01-2012

TELLERING

10-2008

SALES AND SERVICE ASSOCIATE

PHILIPPINE NATIONAL BANK
08.2007 - Current

LOAN PROCESSOR

RURAL BANK OF MAKATI, INC.
02.2007 - 04.2007

BUSINESS SUPPORT ASSISTANT

MYSERV INTERNATIONAL, INC
03.2003 - 03.2005

ACCOUNTING ASSISTANT

BLUE CROSS GROUP OF COMPANIES
06.2001 - 03.2003

Bachelor of Science - ACCOUNTANCY

SAINT LOUIS UNIVERSITY
06.1996 - 03.2000

High School Diploma -

DIVINE WORD COLLEGE OF VIGAN
06.1992 - 03.1996
MERYL ARRANZBANK EMPLOYEE