Mervin Tadeo

• Network Efficiency: Optimized multi-site networks to ensure smooth and reliable connectivity.
• Server Expertise: Managed and supported Windows Server environments (2003-2022), covering deployment, configuration, and performance.
• Server Function Management: Managed server roles such as Active Directory, DNS, and GPO to boost security and efficiency.
• Email Infrastructure Management: Directed and optimized email services using Kerio Connect, G Suite, Microsoft 365, and Cisco Email Security to ensure smooth and secure communication.
• Security Oversight: Managed infrastructure and endpoint security using KAV and SentinelOne, providing comprehensive protection for systems and sensitive data.
• Storage Management: Maintained Synology NAS storage systems with strong disaster recovery and high availability measures.
• Telephony Management: Oversaw enterprise telephony systems, including SIP provisioning and PBX configurations.
• Disaster Recovery: Contributed to developing disaster recovery plans, minimizing business disruption during unexpected events.
• Technical Support: Provided expert technical support by resolving complex issues through effective problem-solving and root cause analysis, and driving continuous improvements.
• Automation: Created custom scripts to automate routine tasks, enhancing productivity and efficiency.
• Project Leadership: Led IT projects to drive innovation and excellence. Successfully managed multiple projects simultaneously, meeting deadlines and delivering high-quality results.
• Skill Development: Trained and mentored new and junior engineers, boosting their expertise and ensuring high network performance through effective guidance and system administration best practices.
• Documentation: Developed detailed documentation for system configurations, procedures, and best practices to support knowledge sharing and team collaboration.

• Managed and supported Microsoft Active Directory, Exchange, DNS, and other IT services.

• Handled IT contracts, software licensing, and service agreements.

• Ensured security and confidentiality of sensitive information.

• Installed, configured, and maintained desktop computers and servers.

• Diagnosed and resolved hardware and software issues.

• Implemented and managed network monitoring tools (Whatsup Gold).

• Configured and maintained Cisco switches.

• Supported engineering software installations (CADMEISTER, CADCEUS, NX, CAMTOOL).

• Developed and maintained IT reports.

• Sold desktop computer components, software, laptops, and accessories.

• Provided technical support to customers and handled product inquiries.

• Enhanced product awareness and customer satisfaction.

• Diagnosed, tested, and repaired desktop computers and laptops.

• Managed computer assembly, upgrades, software installation, and network configurations.

• Educated customers on computer usage and maintenance.

• Wrote technical documents to assist users.

• Attended IT forums and seminars.