MERRYLYN DIPAS CASEÑAS
Navotas City,Philippines
Summary
Experienced and customer-focused professional with a strong background in sales, account management, retail operations, customer service, team supervision, export documentation, and administrative support. Skilled in building customer relationships, supporting sales activities, coordinating daily operations, and handling client and business requirements. Experienced in supervising merchandisers, managing retail accounts, handling online sales transactions, and supporting the operations of multiple branches. Seeking an Account Executive position in the retail sales industry where I can contribute my experience, reliability, and strong work ethic to business growth and sales performance.
Overview
17
17
years of professional experience
Work History
Key Account Executive
SIKAT ARAW TRADING CORP.
Binondo, Manila
02.2020 - Current
- Manage retail and outlet operations for supermarkets supplied with company products.
- Supervise and coordinate assigned merchandisers to ensure proper product display, availability, and store support.
- Support sales activities by maintaining product availability, assisting customers and store personnel, and identifying opportunities to improve product movement.
- Build and maintain good relationships with clients and store personnel to support customer satisfaction and repeat business.
- Handle online sales transactions, including customer inquiries, order processing, and order coordination.
- Assist in overseeing the operations and requirements of two company branches.
- Monitor product and store requirements to help maintain smooth operations and minimize potential sales opportunities caused by stock or display issues.
- Work closely with merchandisers and store personnel to maintain proper product presentation and support sales performance.
Office Secretary – Export Department
ALLTRADE MANPOWER INC.
Quezon City
04.2019 - 02.2020
- Prepared and processed export-related documentation and records.
- Communicated with international export clients from the USA, Japan, Taiwan, and Korea regarding orders and shipment requirements.
- Monitored and maintained in-house product and inventory records.
- Coordinated export container bookings and communicated with brokers regarding shipping arrangements.
- Provided administrative and documentation support to the Export Department.
Store Activity Representative – McDonald’s UAE
EMIRATES FAST FOOD L.C.C.
Dubai
02.2017 - 01.2019
- Provided customer service and assistance regarding customer inquiries, requests, and concerns.
- Handled customer complaints and worked to resolve concerns promptly within store procedures.
- Built positive customer relationships and supported a satisfactory customer experience.
- Monitored and handled store marketing inventory and related materials.
- Coordinated with store team members to support daily operations and customer service activities.
Office Secretary – Export Department
ALLTRADE MANPOWER INC.
Quezon City
09.2013 - 02.2017
- Prepared and maintained export documentation and related records.
- Communicated with international clients from the USA, Japan, Taiwan, and Korea regarding export requirements.
- Monitored in-house inventory and product records.
- Coordinated export container bookings and communicated with broker companies regarding shipment arrangements.
- Provided administrative and clerical support to the Export Department.
Usher / Porter
SM CINEMA MANILA
Ermita, Manila
10.2012 - 02.2013
- Assisted customers upon entry and provided directions and general assistance within the cinema.
- Helped maintain an orderly and positive customer experience.
- Performed cashiering duties when assigned.
- Assisted with general cinema operations as needed.
Store Activity Representative / Cashier
GENEVA FOOD CORP.
Binondo, Manila
06.2009 - 01.2012
- Provided customer service and assisted customers with inquiries and requests.
- Handled customer concerns and complaints, providing appropriate assistance and resolution whenever possible.
- Supported daily store operations and maintained positive customer relations.
- Monitored and handled marketing inventory and related store marketing materials.
- McDonald’s Philippines
Education
BACHELOR OF ARTS -
NAVOTAS POLYTECHNIC COLLEGE
01-2009
SAN ROQUE NATIONAL HIGH SCHOOL -
01-2005
DAANGHARI ELEMENTARY SCHOOL -
01-2001
Skills
- Retail Sales & Account Management
- Customer Relationship Management
- Sales Support & Business Development
- Retail & Store Operations
- Merchandising & Product Presentation
- Team Supervision & Leadership
- Customer Service & Complaint Resolution
- Online Sales & Order Processing
- Inventory & Stock Management
- Client & Account Coordination
- Sales & Product Monitoring
- Export Documentation & Coordination
- Shipping & Logistics Coordination
- Administrative & Clerical Support
- Communication & Interpersonal Skills
Timeline
Key Account Executive
SIKAT ARAW TRADING CORP.
02.2020 - Current
Office Secretary – Export Department
ALLTRADE MANPOWER INC.
04.2019 - 02.2020
Store Activity Representative – McDonald’s UAE
EMIRATES FAST FOOD L.C.C.
02.2017 - 01.2019
Office Secretary – Export Department
ALLTRADE MANPOWER INC.
09.2013 - 02.2017
Usher / Porter
SM CINEMA MANILA
10.2012 - 02.2013
Store Activity Representative / Cashier
GENEVA FOOD CORP.
06.2009 - 01.2012
BACHELOR OF ARTS -
NAVOTAS POLYTECHNIC COLLEGE