Merry Ann Dominguez
Caloocan City
Summary
Customer service representative with 2 years of experience in a call center setting including customer care. Strong ability in analyzing information and providing solutions to problems. Efficient in managing appointment scheduling, patient records, and financial information. Effective in handling office and administrative tasks.
Overview
2
2
years of professional experience
Work History
NEMT Dispatcher
Safe Travels Transportation
09.2023 - 12.2024
- Managed large amounts of inbound and outbound calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Customer service representative with 2 years of experience in a call center setting including customer care
- Strong ability in analyzing information and providing solutions to problems
- Efficient in managing appointment scheduling, patient records, and financial information
- Effective in handling office and administrative tasks
NEMT Dispatcher
Lion Heart Transportation
11.2022 - 11.2023
- Receiving and processing requests for transportation services from healthcare facilities, patients, and caregivers
- Scheduling transportation services for patients, ensuring that vehicles and drivers are available to meet the needs of patients
- Maintaining accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information
Customer Service Representative
TTEC
07.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Science -
Hotel And Restaurant Management
04-2013
Skills
- Computer literacy skills
- MS Office
- Spreadsheets
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Data entry
- Attention to detail
- Schedule management
Extracurricular Activities
President, Homeroom Parents-Teachers Association
Timeline
NEMT Dispatcher
Safe Travels Transportation
09.2023 - 12.2024
NEMT Dispatcher
Lion Heart Transportation
11.2022 - 11.2023
Customer Service Representative
TTEC
07.2022 - 05.2023
Bachelor of Science -
Hotel And Restaurant Management
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