Merrylyn Paquera
Restaurant Manager
Davao City
Summary
FOOD SERVICE SUPERVISOR PROFILE
Equipped with a diverse skill set, conducive to achieving goals. Highly proactive manager with 6 years of experience in team leadership in Food Service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
8
8
years of professional experience
10
10
Certifications
Work History
Restaurant Manager
Freemont Foods Corporation
Davao City
09.2017 - Current
- Implements and evaluates the store's sales program and monitors performance during the shift
- Implements and evaluates cost management activities during the shift to manage expenses relating to food cost and paper cost, utilities, janitorial, and office supplies, monitors utilities consumption and wastages
- Performs production, service, and channels management activities, prepares/facilitates admin tasks as assigned during the shift
- Conducts physical inventory (stocks and inventory) and prepares daily inventory report
- Handles customer complaints resolution based on standards and elevates to Restaurant Manager when necessary.
Theatre Usher
SM Lifestyle Entertainment, Usherette
Davao City
05.2016 - 03.2017
- Responsible in accepting and validating ticket/s
- Escorts and assists customer/s to their seats
- Informs ticket seller regarding the capacity utilization inside the movie house
- Informs the projectionist regarding the film lapses and emergencies
- Maintains proper customer relations conduct.
Service Crew
Freemont Foods Corporation, Davao City
Davao City
07.2015 - 01.2016
- Welcome customers as they come into the restaurant
- Take the orders
- Handled cash and credit card transactions quickly and accurately
- Process customers' orders and generate their bills
- Provide answers to queries presented by clients regarding services and offers made available by the restaurant
- Serve and pack warm foods to clients in an effective manner and in strict accordance with the orders of such clients
- Assist kitchen staff and outdoor delivery staff whenever such assistance is required
- Maintain chart of all available deals and products periodically in the menu trans-lite.
Education
Bachelor of Science - Entrepreneurship
University of Southeastern Philippines
Davao City 03.2013 - 07.2017
High School Diploma -
Bernardo D. Carpio National High School
Davao City 03.2009 - 05.2013
Skills
Performance EvaluationCustomer Service Skills
Point of Sale (POS) system operation
Inventory control and record keeping
Food service background
Business operations expertise
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 85 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ICare eLearning Program: JB Managers
Timeline
ICare eLearning Program: JB Managers
08-2023
Cash Control System
08-2023
Food Safety Program - Operations
08-2023
JKP Manager's Workshop
07-2023
GSC ToolKit
05-2023
Allergen Management Training
12-2022
Global Information Security Policy Computer-Based Training (GISP CBT)
11-2022
Customer Recovery
06-2022
Crisis Management
04-2022
Integrated Pest Management eLearning
02-2022
Restaurant Manager
Freemont Foods Corporation
09.2017 - Current
Theatre Usher
SM Lifestyle Entertainment, Usherette
05.2016 - 03.2017
Service Crew
Freemont Foods Corporation, Davao City
07.2015 - 01.2016
Bachelor of Science - Entrepreneurship
University of Southeastern Philippines
03.2013 - 07.2017
High School Diploma -
Bernardo D. Carpio National High School
03.2009 - 05.2013