Mernell Amor De La Cerna
Marketing Management
Davao City
Summary
Dynamic and detail-oriented Account Associate with a proven track record in account setup, delivery tracking, and meticulous documentation. Strong customer relations and conflict management skills, complemented by proficiency in payment processing and correspondence management. Over 5 years of relevant experience dedicated to enhancing team efficiency and productivity within a growth-oriented organization. Committed to embracing challenging opportunities that foster professional development while contributing to the success of a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Account Associate
Amazon
07.2024 - 03.2026
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Maintained up-to-date knowledge on industry trends and best practices, applying this information to improve client outcomes.
- Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
Account Associate
VXI Global Holdings
06.2021 - 12.2023
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
Store Barista
Teatime Toril
01.2021 - 05.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
ESL Teacher
51talk
11.2019 - 01.2021
- Enhanced student learning experiences by incorporating multimedia resources and interactive activities into lessons.
- Fostered strong relationships with students, showing empathy and providing support to promote their emotional well-being alongside academic success.
- Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.
- Utilized various online platforms for efficient lesson delivery, creating engaging virtual classroom environments that accommodated diverse learning styles.
Education
Bachelor of Science - Marketing Management
Holy Cross of Davao College
Davao City, Davao Del Sur 04.2001 -
Skills
Delivery scheduling
Data analytics
Sales
Multitasking
Purchase orders
Handling confidential materials
Timeline
Account Associate
Amazon
07.2024 - 03.2026
Account Associate
VXI Global Holdings
06.2021 - 12.2023
Store Barista
Teatime Toril
01.2021 - 05.2021
ESL Teacher
51talk
11.2019 - 01.2021
Bachelor of Science - Marketing Management
Holy Cross of Davao College
04.2001 -