MERLITO N. BALIGOD

• - Technical/Field Worker Experienced
• - Troubleshoot internet connectivity problems for residential and

small business customers, resolving 90% of issues on-site

• - Set up and configure customer premises equipment including modems, routers, and Wi-Fi extenders
• - Coordinate with field teams to ensure timely delivery of tools and materials to project sites

• - Assisted in installation, termination, and testing of fiber optic cables for network expansion projects
• - Conducted basic maintenance checks on company vehicles and equipment to ensure operational readiness
• - Supported team in troubleshooting network outages, helping reduce downtime by 15%

• Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Assisted in training new staff on operational procedures, fostering a collaborative team atmosphere.

• - Assisted 50+ daily customers with computer and software-related inquiries
• - Troubleshot hardware and connectivity issues to minimize service interruptions
• - Provided basic guidance on software usage and internet safety to customers