Merlin Marvin Cuizon
Angeles City, Province Of Pampanga
Summary
Accomplished Senior CRM Specialist from TOA Global, adept in CRM integration and fostering teamwork. Excelled in enhancing sales productivity and customer retention through strategic CRM optimizations and data accuracy initiatives. Proven track record in problem-solving and maintaining high compliance standards, significantly improving resource allocation and customer service metrics.
Overview
4
4
years of professional experience
Work History
Senior CRM Specialist
TOA Global
01.2021 - Current
- Collaborated with stakeholders to identify business needs and data sources.
- Boosted sales productivity with improved lead tracking and management features within the CRM platform.
- Optimized resource allocation by analyzing customer service metrics and adjusting strategies accordingly using the findings from the CRM database.
- Ensured data accuracy, conducting regular audits and maintaining up-to-date customer information in the CRM system.
- Safeguarded sensitive customer information, maintaining strict adherence to industry compliance standards within the CRM system architecture.
Education
Hotel And Restaurant Management -
Holy Angel University
Angeles City, Province Of Pampanga, Philippines04-2014
Skills
- CRM integration
- Customer service
- Customer retention strategies
- Customer segmentation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
Timeline
Senior CRM Specialist
TOA Global
01.2021 - Current
Hotel And Restaurant Management -
Holy Angel University
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