MERLINDA JAMES FRADES
Paranaque City,Metro Manila
Summary
To be in the position where I can utilize and enhance my knowledge and skills I acquired from my formal education and previous employments. To be in an organization that offers opportunities and challenges while I work with my area of expertise. To be hardworking and reliable as ever for the benefit of my organization and my team.
As pharmaceutical sales professional, well-versed in promoting medical products to healthcare providers and fostering long-term business relationships. Skilled in delivering persuasive product presentations and adapting to dynamic market needs. Known for collaborative teamwork and results-driven approach to achieving sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Representative
RachMed Pharmaceutical Product Distribution
BF Homes, Paranaque City
06.2025 - Current
- Cultivated strong relationships with healthcare professionals to promote pharmaceutical products effectively.
- Presented product information and clinical data to healthcare providers, enhancing knowledge and trust.
- Collaborated with sales team to develop targeted marketing strategies, increasing market penetration for key products.
- Trained junior representatives on effective sales techniques and product knowledge, fostering team growth and performance.
Voice Service Associate
ADEC Innovations
Muntinlupa City
09.2024 - 06.2025
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with team members to streamline service processes, improving operational efficiency.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Ensured that Statement of Account of clients are updated and is timely collected.
Medical Specialist
New Marktelink Pharmaceutical Corp.
Pasig City
02.2023 - 06.2024
- Conducted comprehensive patient evaluations to determine appropriate pharmaceutical therapies.
- Collaborated with cross-functional teams to develop and implement clinical protocols.
- Monitored adverse events and reported findings to ensure ongoing safety of pharmaceutical products.
Content Moderator (Reviewer)
CGV Concentrix Philippines, Inc.
Makati City
09.2022 - 01.2023
- Moderated user-generated content to ensure compliance with community guidelines and policies.
- Analyzed flagged content for potential violations, providing actionable feedback to improve moderation processes.
- Implemented quality assurance measures to enhance accuracy in content evaluation and decision-making.
General Manager
Mighty Waggers PH
Las Pinas City
10.2021 - 07.2022
- Led operational strategy to enhance overall business performance and customer satisfaction.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Developed training programs for staff, fostering a culture of continuous improvement and operational excellence.
- Implemented performance metrics to monitor team productivity and drive accountability across departments.
- Oversaw budget allocation, optimizing resource utilization while ensuring quality service delivery.
- Analyzed market trends to identify growth opportunities, informing strategic business decisions and initiatives.
- Facilitated cross-functional communication to ensure alignment between operational goals and organizational objectives.
Senior Sales and Marketing Officer
City Park Hotel Manila (International Joli Hotel and Residences Inc.)
Taguig City
01.2018 - 09.2021
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
- Managed social media campaigns, optimizing content for audience reach and interaction.
- Coordinated promotional events, aligning with sales objectives to drive revenue growth.
- Analyzed market trends to identify opportunities for new product offerings and service enhancements.
- Trained junior staff on effective sales techniques and customer relationship management systems.
- Monitored campaign performance metrics, adjusting strategies to improve lead generation effectiveness.
- Established partnerships with local businesses to expand outreach and enhance community presence.
- Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
Floor Manager
Puzzles: Board Game Lounge
Taguig City
07.2015 - 06.2017
- Supervised daily operations, ensuring smooth service and customer satisfaction.
- Trained and mentored staff on best practices for game management and customer interaction.
- Implemented inventory control procedures, optimizing stock levels and reducing waste.
- Developed engaging promotional events to enhance customer experience and increase foot traffic.
- Managed scheduling for staff, ensuring adequate coverage during peak hours while controlling labor costs.
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
Education
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University-Makati
Makati City, Metro Manila, Philippines04-2015
Skills
- Social Media Management
- Email Management
- Customer Service
- Computer Literacy
- Marketing Skills
- Leadership and Training
- Positive attitude
- Relationship building
- Problem-solving
- Sales presentations
- Client relationship management
- Territory growth
- Contract negotiation
Certification
- Executive Assistant, PRO VA - June 24, 2024
Languages
Filipino
English
Timeline
Medical Representative
RachMed Pharmaceutical Product Distribution
06.2025 - Current
Voice Service Associate
ADEC Innovations
09.2024 - 06.2025
Medical Specialist
New Marktelink Pharmaceutical Corp.
02.2023 - 06.2024
Content Moderator (Reviewer)
CGV Concentrix Philippines, Inc.
09.2022 - 01.2023
General Manager
Mighty Waggers PH
10.2021 - 07.2022
Senior Sales and Marketing Officer
City Park Hotel Manila (International Joli Hotel and Residences Inc.)
01.2018 - 09.2021
Floor Manager
Puzzles: Board Game Lounge
07.2015 - 06.2017
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University-Makati