Merlina Abalos
Makati City, Metro Manila
Summary
Adept at managing high-volume calls with unparalleled composure, I excelled at SPi Global by enhancing customer satisfaction through meticulous attention to detail and superior problem-solving skills. Leveraging active listening and technical support expertise, I consistently exceeded service expectations while adhering to AML and KYC standards, contributing to a significant improvement in customer service metrics.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SPi Global
07.2014 - 11.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Accurately entering customer details, verifying identification, and processing money transfers according to company regulations.
- Addressing customer concerns, troubleshooting problems with transactions, and finding solutions to resolve issues promptly.
- Ensuring all transactions comply with anti-money laundering (AML) and Know Your Customer (KYC) guidelines..
- Maintaining a positive and professional demeanor, actively listening to customer needs, and exceeding customer expectations.
.
Education
Bachelor of Science - Tourism And Hospitality Management
Centro Escolar University
Manila, Metro Manila, Philippines04-2016
High School Diploma -
Dominican Academy
Unisan, Quezon, Philippines04-2012
Skills
- Attention to Detail
- Active Listening Skills
- Positive Attitude
- Time Management
- Interpersonal Skills
- Communication
- Patience
- Problem-Solving Skills
- Organizational Skills
- Product Knowledge
- Data entry
- Customer service
- Technical support
Timeline
Customer Service Representative
SPi Global
07.2014 - 11.2016
Bachelor of Science - Tourism And Hospitality Management
Centro Escolar University
High School Diploma -
Dominican Academy
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